Benjamin Shaffer
Monument,CO
Summary
Currently seeking opportunities to learn and hone new and old skills with the role of Service Writer, to gain new experiences with the company. Throughout my time in Prescott's, I have gained vast experience in customer service, utilizing our system for processing orders and shipping and managing inventory.
Overview
9
9
years of professional experience
Work History
Prescott's Service Writer/Shipping and Receiving Associate
Prescott's Surgical Microscopes
Colorado Springs, CO
03.2025 - Current
- Supported and shipped requested microscope parts to hospital facilities and field service technicians' home offices.
- Take Service calls speaking with both workplace companions and Customers supporting them with inventory questions, quoting, technical support etc.
- Updating Service orders ensuring all parts are accounted for and accurate per Serialized scope, Purchase Requisition forms updated and correlate to order, keeping updated timeframes as when parts are queued.
Amazon
Fulfillment Center Learning Area Manager
Colorado Springs, CO
11.2022 - 02.2025
- Onboarded 674 new Associates on current training exercises for CRETs, and Sortation
- Assisting Operational leadership in training Associates on roles that fit company agenda
- Trusted by my peers to take the helm onboarding and problem solving matters that arise
- Earned trust with fellow associates to delegate and manage tasks accordingly
- Keeping tabs on new associates I have trained as well as other associates to assist them with any questions they may encounter
- Comfortable with speaking to large groups of people in conference
Advanced Technical Field Corpsman (ATF)
US Navy
12.2019 - 02.2021
- Created charts and powerpoints to teach new corpsman current medical practices to assist their squadrons
- Employed statistical analysis to pinpoint safety zones given to us by our Commanding Officer to ensure the safety of our team
- Directed successful immediate emergency aid to 5 operatives in dire need of attention
- Assisted operations to multiple surgeries
Track Operations Supervisor / Concessions / Registrations
Overdrive Raceway
03.2017 - 04.2019
- Trained track operators in Go-Kart safety, speed handling, and racing flag terminology
- Orientated to sales and concession representatives the importance of politeness and courtesy when speaking to customers
- Trained sales and concession representatives how to work the till machine and to properly count money earned before shift ends
- Implemented new orientation training courses that engages new associates to learn and keep safe within the race track
Education
Certificate in Medical Assisting -
IntelliTec College
Colorado Springs, COSkills
- Microsoft Office
- Measures production quality and quantity, Customer Driven
- Comfortable talking in front of a group
- Goal oriented
- Can drive understanding
- Leadership experience
- Netsuite compatibility
Timeline
Prescott's Service Writer/Shipping and Receiving Associate
Prescott's Surgical Microscopes
03.2025 - Current
Amazon
Fulfillment Center Learning Area Manager
11.2022 - 02.2025
Advanced Technical Field Corpsman (ATF)
US Navy
12.2019 - 02.2021
Track Operations Supervisor / Concessions / Registrations
Overdrive Raceway
03.2017 - 04.2019
Certificate in Medical Assisting -
IntelliTec College