Benjamin Shaw
Fuquay-Varina,NC
Summary
Familiar with handling up to 20 inbound calls per day (3 hour shifts). Attentive to specific caller needs, providing catered responses to individual situations. Strengths in documentation, needs assessment and resource coordination. Knowledgeable and compassionate Crisis Counselor with over 100 hours of training in field. Expertise helping with suicidal and homicidal crises. Proficient in both telephone and text support. Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers. Prior experience in warehouse logistics and quality assurance, as well as customer service proficiency.
Overview
6
6
years of professional experience
Work History
Crisis Counselor
Real Crisis
08.2024 - Current
- Evaluated risk to client or others by gathering information and conducting assessments.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Documented risk to each client and context of concerns.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Assisted clients in exploring feelings and understanding behaviors.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Listened to clients' concerns and provided encouragement and support.
- Educated clients on dangers of substance abuse and prevention techniques.
- Supported individuals dealing with mental health and emotional issues.
Field Service Technician / Warehouse Associate
Heritage Kitchen And Bath
08.2021 - 06.2024
- Traveled to site location for sample gathering and field evaluations.
- Prioritized work based on critical nature of customers' concerns and location groupings for maximum performance and optimal service standards.
- Analyzed customers' problems to diagnose faults and implement corrective measures.
- Completed preventive and corrective maintenance on customer product and components.
- Pulling parts from the cross-stock in accordance with work orders, and deliveries.
- Parts delivery.
- Basic warehouse work such as moving product, zoning product, and delivering product to work sites.
- Audited repairs to verify completeness and quality against company and safety requirements.
Dairy Frozen Clerk
Harris Teeter
08.2019 - 08.2021
- Requested new items from suppliers based on customer demand, current stock levels and planned promotions.
- Maintained clean containers and work areas to minimize safety issues.
- Reviewed price tickets with purchase orders to spot and correct errors.
- Cleaned display cases, shelves and aisles regularly to keep store professional and customer-ready.
- Counted stock through daily cycles and documented data in computer database.
- Restocked shelves, racks and bins with latest stock in attractive displays.
- Stamped boxes and tagged individual items based on planned distribution.
- Collected and disposed of excess stock, defective items or obsolete materials.
Education
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC05-2025
High School Diploma - undefined
Fuquay-Varina High School
Fuquay-varina, NC05.2021
Skills
- Patron service
- Field installation management
- Quality assurance
- Reflective listening
- Documentation skills
- Alliance building
- Domestic violence response
- Patient confidentiality
- Resource navigation
- Crisis handling
- Peer support
- Non-violent resolutions
- Referral coordination
- Hotline management
- Suicide prevention
- Inbound call management
- De-escalation techniques
- Safety planning
Awards
Eagle Scout, 10/01/21, It is the highest rank in the Boy Scouts of America, and demonstrates a life time commitment to leadership, community service, and dedication. Only 4% of all scouts achieve it following a lengthy review process and the completion of a community service project.
Timeline
Crisis Counselor
Real Crisis
08.2024 - Current
Field Service Technician / Warehouse Associate
Heritage Kitchen And Bath
08.2021 - 06.2024
Dairy Frozen Clerk
Harris Teeter
08.2019 - 08.2021
High School Diploma - undefined
Fuquay-Varina High School
Bachelor of Arts - Psychology
East Carolina University
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