Benjamin Shifflett
Cybersecurity and Signal Technician
Harrisonburg,VA
Summary
Driven professional with a proven track record at the Army, adept in Satellite Operations and Team Collaboration. Enhanced system reliability through preventive maintenance and proper training to juniors, significantly reducing equipment failures. Excelled in managerial role at Dairy Queen, boosting customer satisfaction and fostering a culture of leadership among staff. Expert in Communications, Network Security and adept at optimizing team performance.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Satellite Communications System Operator
Army
09.2020 - 05.2024
- Implemented preventive maintenance measures, reducing the frequency of equipment failures and service disruptions.
- Monitored and analyzed system performance, providing vital feedback for continuous improvement efforts.
- Served as a subject matter expert on Satellite Communications System Operator duties within the organization, leading training initiatives for new personnel.
- Provided expert guidance on satellite communications during critical mission planning sessions, ensuring optimal results were achieved consistently across 8 field operations.
Manager
Dairy Queen
02.2018 - 08.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained over 20 existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Army Certification -
Fort Gordon's 25S School
Fort Gordon, GA 11.2020 - 05.2021
High School Diploma -
Turner Ashby High School
Bridgewater, VA06.2019
Skills
- Communications Security
- Network configuration
- Telemetry monitoring
- Error Correction
- Data transmission
- Frequency Coordination
- Satellite Operations
- Time Management
- Troubleshooting and repair
- Team Collaboration
Certification
- CBRN (Chemical, Biological, Radiological, and Nuclear) Training - February 2022
- CLS (Combat Lifesaver) Training - June 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionCareer advancementCompany CultureTimeline
Army Certification -
Fort Gordon's 25S School
11.2020 - 05.2021
Satellite Communications System Operator
Army
09.2020 - 05.2024
Manager
Dairy Queen
02.2018 - 08.2020
High School Diploma -
Turner Ashby High School
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