Benjamin Smith
Lenoir City,TN
Summary
Personable and solution-focused individual with strong analytical mindset and problem-solving skills. Possesses solid understanding of property assessment and damage evaluation, coupled with proficiency in claims documentation and customer communication. Committed to providing accurate, fair assessments and enhancing customer satisfaction. Over 14 years in sales and service roles with extensive practice using independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
ICAT Property Adjuster
Liberty Mutual
01.2021 - Current
- High volume, fast paced claims handling environment
- Experience with hail, wind, and water damage claims
- Communicate inspection results, estimate details, and coverage decisions
- Process supplements, determine appropriate scope of repairs, negotiate agreed cost
- Determine coverage based on policy contract language
- Handle settlement and coverage disputes
- Investigate red flags for SIU referral
- Document decisions and communications on the claim file
- Utilize One Team approach and assist peers
Safeco Gold Services Supervisor
Safeco
11.2019 - 12.2020
- Managed team of 10 agents
- Coached to the 'Customer Centric' mindset
- Guided agents to grade 8 promotions
- Promoted a team collaboration, 'one team'
- Coordinated best practices with upper management and fellow TM’s
- Team KPI’s overall improved through commitment to agents’ success
- Facilitated team and site level meetings
Safeco Gold Services Agent
Safeco
09.2016 - 11.2019
- High volume inbound call center experience
- Provide policy coverage counseling for personal lines property, auto, motorcycle, boat
- Circle of Excellence winner in 2017, first full year in the role
- Empathy with customers, especially when explaining rate increases
- Tested and trained the assumptive close strategy for cross sales the department still uses to today
- Promoted to manager in 3 years
Direct Sales Agent
Dish
02.2010 - 12.2015
- Answer inbound calls driven by marketing and convert inquiries to sales
- Establish trust and Rapport with customers
- Top performer and frequently out earned management
- Understand and explain technical differences between service types
- Selected to manage a team that launched and sold Dishnet Wireline, Dish Networks acquisition of Liberty Bell Telecom
Education
High School Diploma -
Cloudcroft High
Cloudcroft, NM05.2005
Skills
- Effective Communicator
- Analytical
- Self-Managing and Self-Motivated
- Attention to Detail and Accuracy
- Proficient Problem Solver
- Goal Oriented and Results Driven
- Strong Work Ethic and Reliable
Customer interaction
Investigation techniques
Timeline
ICAT Property Adjuster
Liberty Mutual
01.2021 - Current
Safeco Gold Services Supervisor
Safeco
11.2019 - 12.2020
Safeco Gold Services Agent
Safeco
09.2016 - 11.2019
Direct Sales Agent
Dish
02.2010 - 12.2015
High School Diploma -
Cloudcroft High
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