Valerie Oglesby

Allstate Insurance Companies

Northbrook, Illinois

06.1990 - 08.2024

I am a Customer Service Expert - I understand that Claims Culture focuses on caring, empowering and restoring. I specialize in being compassionate, clear and committed to resolving claims in a fair and timely matter.
I am an Investigator - I independently investigate casualty claims by performing detailed reviews of damages and by interpreting policies to determine coverage.
I am an Effective Communicator - I maintain rapport with customers through phone calls, texts,m and emails to help them through a fast, fair and easy claims process. I approach each claim differently to make sure I offer the customer their preferences of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
I am a Negotiator - I evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, I incorporate tactics in handling challenging and complex situations.
I am a Problem Solver - I use multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, wall while using sharp critical thinking skills.
I am a Record Keeper - I will protect the company financially by keeping a clear record of my work. I complete timely and accurate documentation as I work on each claim.

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