Karli Sandoval, AIC, AINS
Surprise,AZ
Summary
Highly skilled and licensed insurance professional with extensive experience in personal and commercial lines insurance. Expertise in insurance sales, underwriting, claims handling, and customer service. Seeking a challenging role to contribute to the success of an organization.
Overview
14
14
years of professional experience
16
16
years of post-secondary education
Work History
Senior Casualty Claims Adjuster
Chubb Insurance
Phoenix, AZ
11.2022 - Current
- Investigate, evaluate, and negotiate claims settlements in accordance with policy terms and company guidelines.
- Collaborate with insured individuals, agents, attorneys, and other involved parties to ensure fair and efficient claims resolution.
- Provide exceptional customer service by promptly responding to inquiries, addressing concerns, and maintaining professional relationships with clients.
- Stay up-to-date with industry trends, regulations, and best practices to enhance claims handling efficiency and accuracy.
- Successfully completed AIC and AINS courses
- Evaluated complex casualty claims to determine coverage and liability.
- Negotiated settlements with policyholders and third parties effectively.
- Reviewed medical records and accident reports for accuracy and relevance.
- Maintained detailed files on all assigned cases, including correspondence, investigation notes, photographs, diagrams.
- Collaborated closely with legal counsels on litigation management matters related to claims resolution.
- Negotiated settlements with claimants or attorneys in order to resolve disputes.
- Prepared detailed reports summarizing the facts of each claim along with recommended resolutions.
- Participated in professional development activities such as seminars or conferences related to casualty claims adjusting.
- Coordinated communication between insured parties, claimants, attorneys, adjusters, appraisers and other involved parties throughout the claim process.
- Evaluated claims to determine liability and coverage under policy terms.
- Collaborated with legal teams to assess complex claims situations.
- Resolved claims in a timely manner according to established procedures.
Licensed Insurance Agent/ Office Manager
Bovaird Insurance Agency/ Premier Choice Insurance
Peoria, AZ
04.2014 - 11.2022
- Demonstrated exceptional sales and negotiation skills in writing personal lines insurance policies, effectively communicating policy terms, coverage options, and premiums to clients.
- Successfully transitioned into managing a robust $5 million commercial book of business, showcasing expertise in writing and servicing various commercial policies including General Liability, Workers Comp, Commercial Auto, E&S, and Professional Liability.
- Skillfully oversaw all facets of new business acquisition and remarketing, both for personal and commercial lines insurance.
- Meticulously managed a diverse portfolio of personal and commercial policies, ensuring timely and accurate policy renewals, meticulous coverage adjustments, and proactive communication with clients.
- Implemented strategic policy reviews to identify and address potential coverage gaps, delivering comprehensive risk management solutions tailored to meet clients' evolving needs.
- Conducted thorough risk assessments and performed detailed underwriting analysis to ensure precise policy pricing and adequate coverage.
Customer Service Representative
CSAA Insurance Group
Glendale, AZ
06.2013 - 04.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Set up and activated customer accounts.
Office Coordinator/Parts Manager
Service King Collision Center
Phoenix, AZ
12.2011 - 06.2013
- Maintained general office organization and cleanliness.
- Responded to messages and emails to the office and transferred correspondence.
- Performed administrative support tasks, completing duties within required timeframes.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Demonstrated consistent operational excellence to maintain stellar office reputation.
- Kept detailed records of repairs, labor involved and parts used.
Education
CPCU - CPCU
The Institutes
11.2024 - 03.2026
AIC - Associates in Claims
The Institutes
01.2023 - 11.2024
AINS - Associates in Insurance
The Institutes
Online Course 01.2023 - 11.2024
Personal Lines Insurance License
State of Arizona
01.2012 - 11.2022
Business Networking
Business Network International
Property And Casualty License
State of Arizona
03-2021
High School Diploma -
Greenway High School
Phoenix, AZ05-2010
Skills
- Comprehensive knowledge of personal and commercial lines insurance products, policies, and underwriting guidelines
- Proficiency in claims handling, including investigation, evaluation, negotiation, and settlement
- Excellent communication and interpersonal skills to establish and maintain professional relationships with clients, agents, and other stakeholders
- Strong sales and customer service abilities to effectively explain insurance products and address client needs
- Detail-oriented with exceptional organizational and time management skills
- Proficient in insurance software systems and Microsoft Office Suite
Timeline
CPCU - CPCU
The Institutes
11.2024 - 03.2026
AIC - Associates in Claims
The Institutes
01.2023 - 11.2024
AINS - Associates in Insurance
The Institutes
01.2023 - 11.2024
Senior Casualty Claims Adjuster
Chubb Insurance
11.2022 - Current
Licensed Insurance Agent/ Office Manager
Bovaird Insurance Agency/ Premier Choice Insurance
04.2014 - 11.2022
Customer Service Representative
CSAA Insurance Group
06.2013 - 04.2014
Personal Lines Insurance License
State of Arizona
01.2012 - 11.2022
Office Coordinator/Parts Manager
Service King Collision Center
12.2011 - 06.2013
Business Networking
Business Network International
Property And Casualty License
State of Arizona
High School Diploma -
Greenway High School