Jessica Schussler
Lakeland
Summary
Insurance professional with proven track record in casualty claims adjustment. Known for thorough investigation and effective resolution of claims. Highly collaborative team player focused on achieving optimal results and adapting to changing demands. Skilled in policy interpretation and client communication.
Overview
16
16
years of professional experience
Work History
Casualty Claims Adjuster
GEICO Corporate Office
01.2019 - Current
- Evaluated and processed complex insurance claims to ensure compliance with company policies and industry regulations.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Conducted thorough investigations, gathering evidence and documentation to support claim decisions and settlements.
- Collaborated with cross-functional teams to streamline claims processes, enhancing overall operational efficiency.
- Managed litigation claims, guiding customers seamlessly through each phase of the claims process, while collaborating with defense attorneys to secure a pre-suit resolution
- Trained and mentored junior adjusters on best practices for claims assessment and customer communication.
- Analyzed trends in claims data to identify potential fraud cases, contributing to risk management strategies.
- Implemented process improvements that reduced claim resolution times and improved customer satisfaction ratings.
- Resolved escalated customer inquiries effectively, maintaining high levels of service throughout the claims process.
- Developed training materials for new hires, promoting knowledge retention and consistency in claims handling procedures.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Verified insurance claims and determined fair amount for settlement.
Server
Rainforest Cafe
11.2016 - 01.2019
- Completed all side work after completion of dining service
- Completed an entire food service and training course when hired as a restaurant server
- Delivered outstanding customer service by serving food and drinks to guests
- Ensured all meals served to patrons met quality standards
- Helped resolve guest problems by remaining positive, friendly and respectful
- Increased check average amount [number %] by working to upsell various food and drink items to patrons
- Memorized an extensive menu of over [number] food items, [number] drinks and all ingredients.
Server/Supervisor
Finley's Grill & Smokehouse
02.2010 - 09.2016
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Evaluated the customers' needs and provided service options to meet their requirements
- Greeted customers and offered them assistance where possible
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Handle daily reports
- Monitored employees performance.
Education
High School Diploma -
Holt High School
Holt06-2009
Some College (No Degree) - Graphic Design
Lansing Community College
Lansing, MISome College (No Degree) - Business
Florida Southern College
LakelandSkills
- Customer service skills
- Attention to detail
- Dependable
- Efficient
- Detail oriented
- Documentation and reporting
- Multi-tasking and negotiation
- Organizational skills
- Problem-solving abilities
- Claims Processing and investigation
- Advanced oral and written communication skills
- Litigation management
Timeline
Casualty Claims Adjuster
GEICO Corporate Office
01.2019 - Current
Server
Rainforest Cafe
11.2016 - 01.2019
Server/Supervisor
Finley's Grill & Smokehouse
02.2010 - 09.2016
Some College (No Degree) - Graphic Design
Lansing Community College
Some College (No Degree) - Business
Florida Southern College
High School Diploma -
Holt High School
Initials
JS