Benjamin Smith
Loris,SC
Summary
Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.
Overview
30
30
years of professional experience
Work History
HVAC Service Technician, Field Supervisor
Fogel Services
10.2024 - Current
- Troubleshooting, service, maintained, and repair of residential equipment
- Addressed and redesigned duct systems
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
HVAC Service Technician, Electrician, Plumber
Polar Air and Mechanical
09.2022 - 10.2024
- Troubleshooting, service, maintained, and repair and installation of residential, light commercial, and refrigeration equipment, including RTU, split systems for both residential and commercial applications.
- Dealt with electrical wiring, 3 phase and single phase, as well as 240v and 460v systems
- Designed and installed ductwork in both residential and commercial applications
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
HVAC Service Technician
Trusted Home Services
01.2022 - 09.2022
- Troubleshooting, service, repair, maintained, and installation of residential and light commercial equipment
- Including RTU, split system for both residential and commercial applications
- Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
- Supported the training of junior technicians, sharing technical expertise to foster their skill development.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Worked overtime, holidays and weekends to accommodate company needs.
HVAC Service Technician
Swift Heating and Cooling
06.2021 - 01.2022
- Troubleshooting, service, maintained, and repair of residential and light commercial equipment
- Ensured safety compliance with thorough inspections of HVAC equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC repair services.
- Traveled to job sites for both scheduled and emergency appointments.
- Supported the training of junior technicians, sharing technical expertise to foster their skill development.
HVAC Service Technician, Field Supervisor
Waccamaw Heating and Cooling
07.2020 - 06.2021
- Troubleshooting, service, maintained, and repair of residential and light commercial equipment
- Including geothermal open and closed looped, RTUs, communicating modulating systems.
- Managed a service department of 6 service technician
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
HVAC Installer
Newcomb and Co.
08.2014 - 05.2015
- Installed heat and cooling systems in new and existing residential homes, apartment complexes, and light commercial.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
- Installed components to improve HVAC system performance.
- Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
HVAC Installer, Service, Sales, Parts Manager, and Electrician
Smith and Keene, Inc.
06.1995 - 08.2005
- Installed heat and cooling systems in new and existing residential homes, apartment complexes, and light commercial
- Supervised a crews of 10 installers
- Serviced and maintained customers HVAC systems
- Visited and talked with customers concerning new HVAC systems
- Oversaw installation of new systems both residential and light commercial applications
- Managed part inventory for the service department.
- Switch and plugged residential homes – hung lights, ceiling fans, etc.
Education
M.A. - Intercultural Studies
Southeastern Baptist Theological Seminary
Wake Forest, NC05.2015
B.S. - Religion
Liberty University
Lynchburg, VA06.2012
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Flexible and adaptable
- Problem and issue resolution
- Professional and courteous
- Diagnostics expertise
- Quality assurance
- Troubleshooting
- Safety procedures adherence
Timeline
HVAC Service Technician, Field Supervisor
Fogel Services
10.2024 - Current
HVAC Service Technician, Electrician, Plumber
Polar Air and Mechanical
09.2022 - 10.2024
HVAC Service Technician
Trusted Home Services
01.2022 - 09.2022
HVAC Service Technician
Swift Heating and Cooling
06.2021 - 01.2022
HVAC Service Technician, Field Supervisor
Waccamaw Heating and Cooling
07.2020 - 06.2021
HVAC Installer
Newcomb and Co.
08.2014 - 05.2015
HVAC Installer, Service, Sales, Parts Manager, and Electrician
Smith and Keene, Inc.
06.1995 - 08.2005
M.A. - Intercultural Studies
Southeastern Baptist Theological Seminary
B.S. - Religion
Liberty University
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