Benjamin Spence
Nashville,TN
Summary
Results-oriented Authorization Coordinator at Tennessee Oncology, with a proven record of driving revenue recovery ($158,230+ reclaimed in 2024) and ensuring regulatory compliance. Led strategic initiatives, cultivated a culture of mentorship and training, and consistently demonstrated expertise in pre-certification processes, underpinned by an unwavering commitment to patient confidentiality and operational excellence.
Overview
24
24
years of professional experience
Work History
Authorization Coordinator
Tennessee Oncology
Nashville, TN
09.2019 - Current
- Progressed from managing precertification processes for a single clinic with two providers in 2019 to overseeing a network of four of the busiest clinics in Middle Tennessee, now supporting 25 providers.
- Played a key role in special projects dedicated to initiating appeals for resolving denials, resulting in the recovery of over $158,230 in lost revenue for Tennessee Oncology in 2024.
- Led efforts in collaboration with leadership to develop and implement updated training materials aimed at ensuring new-hire success and efficient onboarding.
- Collaborated with insurance coordinators, coding, and our billers, offering expert consultation and impactful mentorship, rooted in a comprehensive understanding of diagnosis codes and medical necessity imaging guidelines.
Manager EPP/Concessions
Verizon Wireless
Franklin, Tennessee
05.2010 - 08.2018
- Demonstrated rapid career progression by advancing from entry-level customer service to manager, leading an elite team of 10 in the South Area headquarters at Verizon Wireless in my career.
- Achieved a consistently low average customer churn rate of 2-3% within the department for three consecutive years (2015-2017) by developing and implementing strategic initiatives, leveraging local customer data, and placing performance in the top quartile across the Southeast region.
- Analyzed team KPIs to identify key trends, informing the development of strategic goals and facilitating personalized employee career progression plans.
Sales
Ford Motor Company
Nashville, TN
05.2001 - 04.2010
- Increased personal sales volume by 15% month-to-month through proactive customer engagement and effective closing techniques.
- Improved average gross profit per vehicle by 8% through effective negotiation and applying knowledge based trainings Ford offered.
Education
High School Diploma -
Hillwood Comprehensive Highschool
Nashville05-2001
Some College (No Degree) - Finance
Nashville State Community College
Nashville, TNSkills
- Authorization management
- Precertification processes
- Claims processing
- Medical diagnosis codes
- Regulatory compliance
- Revenue recovery
- Unwavering commitment to patient confidentiality, maintaining strict compliance with all relevant requirements and protocols
References
References available upon request.
Timeline
Authorization Coordinator
Tennessee Oncology
09.2019 - Current
Manager EPP/Concessions
Verizon Wireless
05.2010 - 08.2018
Sales
Ford Motor Company
05.2001 - 04.2010
High School Diploma -
Hillwood Comprehensive Highschool
Some College (No Degree) - Finance
Nashville State Community College