Stephanie Flores
Huntington Park,CA
Summary
Resourceful Authorization Coordinator known for high productivity and efficient task completion. Specialize in insurance verification, patient communication, and regulatory compliance. Excel in time management, problem-solving, and adaptability, ensuring smooth workflow and effective coordination within healthcare settings.
Overview
8
8
years of professional experience
Work History
Authorization Coordinator
DLP EYE GROUP
C, CA
04.2024 - Current
- Maintained accurate records of all authorizations in the system.
- Monitored compliance with regulations concerning authorization processes.
- Researched information as necessary to resolve customer inquiries or issues with authorizations.
- Reviewed and approved authorization requests according to established criteria.
- Processed incoming authorization requests and updated customer accounts accordingly.
- Managed workflow processes for authorization requests, including routing documents and tracking progress.
- Identified discrepancies in authorization requests, reported them to management, and took corrective action as needed.
- Performed administrative duties such as filing, copying, scanning, faxing.
Authorization Coordinator
FreedomCare
New York, NY
03.2020 - 02.2024
- Monitored compliance with regulations concerning authorization processes.
- Provided support to clinical staff in scheduling appointments and verifying insurance coverage.
- Verified insurance eligibility for services prior to the scheduled appointment date.
- Monitored client progress and updated case files accordingly.
- Coordinated with external agencies and community partners to facilitate referrals and access to services.
- Reviewed authorization requests for accuracy and completeness.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Researched information as necessary to resolve customer inquiries or issues with authorizations.
- Maintained accurate records of all authorizations in the system.
Eligibility Coordinator
Therapy Specialists
Chula Vista, CA
01.2017 - 02.2020
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained positive working relationship with fellow staff and management.
- Provided assistance to applicants in understanding the application process and eligibility criteria.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Entered client information and files into databases for further review and tracking.
Education
High School Diploma -
Bell Gardens Ford Park Adult School
Bell Gardens, CA06-2003
Skills
- Authorization management
- Insurance verification
- Data entry
- Regulatory compliance
- Customer account management
- Workflow coordination
- Document tracking
- Attention to detail
- Problem solving
- Effective communication
- Team collaboration
- Insurance verification expertise
- Customer service
- Telephone etiquette
- Typing speed
- Multitasking
Languages
Spanish
Full Professional
Timeline
Authorization Coordinator
DLP EYE GROUP
04.2024 - Current
Authorization Coordinator
FreedomCare
03.2020 - 02.2024
Eligibility Coordinator
Therapy Specialists
01.2017 - 02.2020
High School Diploma -
Bell Gardens Ford Park Adult School
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