Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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BENJAMIN SUER

BENJAMIN SUER

Senior Sales Manager
Cincinnati,OH

Summary

Driven and passionate sales executive with over 15 years of experience in sales, call center management, and working with nonprofit organizations. Goal is to leverage proven record in team leadership and successful campaign launches to excel in a Sales Leadership role. Throughout career, focused on developing top-producing teams. Versatile Senior Manager specializing in Sales Leadership, excels in planning, implementing, and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture that encourages the free exchange of information. Eagerly seeking new professional challenges with a growth-oriented company.

Forward-thinking Senior Manager adept at managing teams of 20+ employees with 2-6 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.

Developed leadership and strategic planning skills in fast-paced corporate environment. Demonstrates expertise in project management and team development, with focus on delivering results and optimizing performance. Looking to transition into new field, bringing wealth of transferable skills and commitment to continuous improvement.

Overview

16
16
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work History

Senior Manager Inside Sales

IGS Energy
11.2019 - 03.2025
  • Responsible for managing the day-to-day operations of the inside sales function
  • Provide high level customer service while maximizing sales and gross profit
  • Ensure customers receive prompt and efficient service
  • Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions
  • Oversees the research and preparation of sales orders and quotes for customers according to specifications and information provided
  • Creates, supports, tracks, and measures all inside sales initiatives
  • Develops sales and delivery plans for the inside sales team
  • Reports on sales metrics and implements process improvements
  • Prepares monthly, quarterly and annual sales forecasts
  • Utilizes customer feedback to generate opportunities to sell additional products and services to the customer
  • Researches and discovers methods to increase customer engagement
  • Partners with marketing and merchandising to ensure brand consistency and increase sales
  • Administers guidelines for consistent upselling and quoting
  • Assists staff with problem resolution related to customer service, product availability, price, warranties and product delivery
  • Manages the inside sales team to foster talent development and team engagement
  • Observes and evaluates performance of staff, provides instruction and assigns duties

Regional Call Center Manager

TruGreen
01.2017 - 11.2019
  • Responsible for the development and performance of all sales activities within Cincinnati, Memphis and Chicago Call Center
  • Manage a team of 90 full time call center agents as well as 6 full time supervisors
  • Responsible for thirty million dollars of annual sales
  • Responsible for delivering on key KPI’s through continuous development of call center agents
  • Responsibilities include hiring and managing supervisors, providing guidance and training, developing training programs, analyzing performance reports, ensuring service quality, overseeing software systems, resolving escalated issues, and managing department resources

Call Center Manager

TruGreen
01.2012 - 01.2017
  • Responsible for the development and performance of all sales activities within Cincinnati Call Center
  • Manage a team of 37 full time call center agents as well as two full time supervisors
  • Responsible for ten million dollars of annual sales
  • Responsible for delivering on key KPI’s through continuous development of call center agents
  • Have met or exceeded budget every month since 2012

Branch Sales Manager

TruGreen
01.2009 - 01.2012
  • Responsible for the development and performance of all sales activities within an assigned TruGreen branch in Dayton and Cincinnati
  • Staffs and leads a sales team to boost sales volume and maximize profit keeping in mind the TruGreen Commitment
  • Develops strategies to expand the customer base in the local marketing area
  • Also responsible for developing branch-level sales plans and forecasts
  • Ensures effective control of sales results to be certain that the achievement of sales objectives are within designated budgets
  • As a sales manager we met or exceeded our revenue targets set for the branch each month
  • In 2013 led the Ohio region in sales growth of 13%
  • A continuous top performer

Education

DIPOLOMA -

PURCELL MARIAN HIGH SCHOOL
01.1999 - 01.2002

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OHIO NORTHERN UNIVERSITY
01.2002 - 01.2003

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UNIVERSITY OF CINCINNATI
01.2003 - 01.2007

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THOMAS MOORE COLLEGE TAP
01.2018 - 01.2019

Skills

Team Development

Certification

FLC: Foundational Leadership Course,Stagen - 2023]

Accomplishments

Cincinnati C- Change Class 20, 2025-

The goal is to connect with a diverse set of organizations across the region, build critical civic participation skills, and enrich our leadership toolkit. We also tackle a community project that enables them to translate their learnings into action.


2022 Leadership Dublin Executive Program-

Enhance your leadership skills through a variety of sessions designed for seasoned professionals. You'll dive into topics like board stewardship, ethical decision-making, building team dynamics, and identifying personal leadership strengths.
Build valuable relationships with fellow participants, state, county, and local elected officials, and area business executives. These connections will broaden your network and open doors to new opportunities and partnerships.

Immerse yourself in small-group community projects for hands-on experiences and deep conversations with community leaders. Gain a unique perspective on the inner workings of Dublin by touring key locations such as:

Timeline

FLC: Foundational Leadership Course,Stagen - 2023]

08-2023

Senior Manager Inside Sales

IGS Energy
11.2019 - 03.2025

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THOMAS MOORE COLLEGE TAP
01.2018 - 01.2019

Regional Call Center Manager

TruGreen
01.2017 - 11.2019

Call Center Manager

TruGreen
01.2012 - 01.2017

Branch Sales Manager

TruGreen
01.2009 - 01.2012

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UNIVERSITY OF CINCINNATI
01.2003 - 01.2007

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OHIO NORTHERN UNIVERSITY
01.2002 - 01.2003

DIPOLOMA -

PURCELL MARIAN HIGH SCHOOL
01.1999 - 01.2002
BENJAMIN SUERSenior Sales Manager