Conner Hunt
Dubuque
Summary
Results-oriented Operations Manager and Sales Specialist with 16 years in vendor management and service delivery. Achievements include increasing annual sales through strategic initiatives and enhancing customer satisfaction scores.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Inside Sales Specialist
First Supply
Dubuque
03.2026 - Current
- Consistently exceeded sales targets by identifying customer needs, recommending tailored product solutions, and upselling complementary products.
- Managed high-volume inbound and outbound sales activity, fostering strong relationships with contractors, builders, and commercial clients to enhance customer loyalty.
- Acted as a key point of contact for major accounts, ensuring accurate order processing, pricing, and timely delivery coordination.
- Collaborated with outside sales representatives and vendors to coordinate large bids, quotes, and project-based sales, ensuring alignment and effective execution.
- Demonstrated deep product knowledge across plumbing, HVAC, and industrial supplies to provide expert guidance and technical support.
- Resolved customer issues quickly and professionally, improving customer satisfaction and retention.
- Trained and mentored new team members, sharing best practices in sales techniques, systems, and customer service.
- Utilized CRM and internal systems to track sales activity, manage pipelines, and forecast revenue.
- Streamlined order and quote processes, enhancing operational efficiency and reducing turnaround times for client deliverables.
Project Manager and Sales Lead
5 Star Plumbing
Galena
03.2023 - 01.2026
- Led outbound sales initiatives for commercial and residential customers, enhancing customer engagement and satisfaction.
- Perform service work on plumbing and water systems daily in the field and solve any issues a residential or commercial customer may have related to plumbing, drainage issues and water issues
- Background in water treatment systems such as water softeners and whole house filtration systems
- Extensive experience in Drain cleaning and high pressure water jetting
- Remodeled plumbing systems in commercial and residential properties to improve functionality and meet client specifications.
- Installation of new water heaters and maintaining existing water heaters-tankless and standard systems
- Assisted other technicians with difficult tasks by sharing knowledge and expertise.
- Diagnosed and repaired well water systems, including pressure tanks and switches, ensuring reliable water supply for clients.
- Operated forklift to transport materials efficiently in warehouse
- Electrical wiring experience
Operations Manager/Skilled Technician/Sales/Safety Coordinator
Roto-Rooter Plumbing & Water Cleanup
Grimes
08.2010 - 01.2023
- Developed and implemented operational policies and procedures to improve efficiency.
- Managed vendor relationships, negotiated contracts, and ensured timely service delivery to support operational needs.
- Oversaw recruitment, training, and performance evaluations to build and sustain a skilled workforce.
- Evaluated new technologies and systems to enhance operational effectiveness.
- Coordinated employee safety policies in compliance with OSHA regulations to promote a safe working environment.
- Prepared clients for work, creating estimates based on parts costs and labor requirements.
- Lead outbound sales with customers both commercial and residential
- Provide Estimates for potential Jobs
- Dug and back-filled trenches as part of new system installations and repairs at customer locations.
- Installed plumbing systems in residential and commercial properties.
- Repaired broken water lines, fixtures and drain lines.
- Cleaned interior and exterior drain lines with machines or high pressure water jetting
- Extensive experience in camera and locating of interior and exterior drain fields
Education
High school diploma -
West Des Moines Valley
Ankeny, IA08-2010
Apprentice program -
Des Moines, IASkills
- Strategic management
- Channel sales
- Team motivation
- MEP drawings
- Technical Support
- Mechanical systems repair
- Sales negotiation
- Contracts
- Sales quoting
- Prospecting
- B2B
- Field sales
- Communication skills
- Customer retention
- Manufacturing management
- B2G
- Client relationship development
- Product demos
- CRM system proficiency
- Cost management
- Project leadership
- Construction quality assurance
- Territory sales
- Construction
- Analysis skills
- Troubleshooting
- Service Technician Experience
- Attention to detail
- Manufacturing
- Territory management
- Power tools
- Decision making
- Maintenance
- Problem solving
- Customer service
- Technology sales
- Operations management
- Construction cost control
- Mechanical knowledge
- Client communication
- Succession planning
- Construction project budgeting
- Field Service
- Closing sales
- AutoCAD
- Construction estimating
- Team development
- Performance management
- Technical sales
- Lean management
- Plumbing
Certification
Fog certified WRA
Additional Information
Familiarity with construction documents, blueprints, or CAD drawings., Oversee outside sale/service personnel with quotes using Salesforce., Proficient in Excel spreadsheet, Word documents, Data entry software and Microsoft Office., Excel in the use of mathematical equations and percentages., Expert in navigating successful job completion and customer satisfaction for sales and service., Extremely detail oriented and organized., Electrical Experience., Hydraulic Systems., Pneumatics., Welding Experience., Basic Refrigeration knowledge.
Languages
- South Slavic
- English, Fluent
Timeline
Senior Inside Sales Specialist
First Supply
03.2026 - Current
Project Manager and Sales Lead
5 Star Plumbing
03.2023 - 01.2026
Operations Manager/Skilled Technician/Sales/Safety Coordinator
Roto-Rooter Plumbing & Water Cleanup
08.2010 - 01.2023
High school diploma -
West Des Moines Valley