Benjamin T. Hansen
Chanhasssen,MN
Summary
Highly dedicated and adaptable customer service professional with comprehensive knowledge of retail business operations, specializing in loss prevention and risk management. Proven ability to deliver exceptional customer service, utilizing a detail-oriented approach and strong active listening skills to investigate incidents, mitigate losses, and maintain a secure work environment.
Overview
5
5
years of professional experience
Work History
District Loss Prevention Specialist
TJX Companies
Eden Prairie, MN
01.2022 - Current
- Communicate verbal and written recommendations for risk mitigation and violation prevention to management team
- Analyze customer purchase data and discount usage to identify patterns of potentially fraudulent activity, flagging at-risk transactions for further investigation
- Document and maintain records of theft and fraud incidents in AIIM case management investigation tool
- Proactively monitor CCTV surveillance systems to identify and deter potential risks and violations
- Collaborate with National Task Force (NTF) on post-theft follow-up investigations to facilitate case resolution
- Implement loss prevention initiatives and strategies to protect company assets and ensure a safe environment for customers and employees
Customer Service Associate
TJX Companies
Eden Prairie, MN
10.2020 - 12.2021
- Assembled furniture quickly and efficiently while maintaining productivity standards
- Processed and prepared merchandise for the sales floor
- Maintained organizational, cleanliness, and recovery standards
- Arranged merchandise strategically to capture customer attention
Education
High School Diploma -
Eden Prairie High School
Eden Prairie, MN06-2021
Skills
- Communication proficiency
- Problem solving and critical thinking
- Conflict resolution
- Time management
- Inventory control
- Incident documentation
Hobbies and Interests
Passionate about cars, automotive design and mechanics
Accomplishments
- Loss Prevention Customer Service Associate of the quarter for Q2/FY23
- “Be-Aware Fair” coordinator for district-wide event focusing on pricing and security standards
Timeline
District Loss Prevention Specialist
TJX Companies
01.2022 - Current
Customer Service Associate
TJX Companies
10.2020 - 12.2021
High School Diploma -
Eden Prairie High School