Summary
Overview
Work History
Education
Certification
Organizations
Timeline
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Benjamin Thompson

San Ramon,CA

Summary

Instrument Rated Private Pilot at ATP Flight School with 200+ hours of total flight time. Currently working towards my Commercial Certificate.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Flight School Student

ATP
Livermore, California
09.2023 - Current
  • Obtained my Private Pilot Certificate in 4 months
  • Obtained my Instrument Rating in 2 months
  • 100% practical test pass rate
  • Commerical student; 200+ hours total time

Business Development Representative

Sourcescrub
San Francisco, California
08.2022 - 07.2023
  • Developed and maintained relationships with potential customers to understand their business needs.
  • Conducted outreach activities, such as cold calling, emailing and attending networking events.
  • Researched target accounts to build a pipeline of qualified leads.
  • Collaborated with sales team members to develop strategies for targeting new prospects.

Customer Support Representative

Flume Water
San Luis Obispo, CA
08.2021 - 04.2022
  • Sustained high standards of customer service by responding to technical inquiries, needs, and problems.
  • Maintained a 93% customer satisfaction rating by handling over 1,500 customer chat and telephone interactions.
  • Handled an average of $300 in orders and returns each shift.
  • Processed account changes with proprietary software such as Intercom, Admin, GitHub, and ShipStation.
  • Supported, tested, and articulated helpful documentation for incoming customer support representatives.
  • Identified support trends from chats and calls and reported information to management to help coordinate proactive responses.

Food Delivery Driver

DoorDash
San Luis Obispo, CA
03.2018 - 08.2021
  • Maintained a 4.76 customer rating (out of 5) with a 100% completion rate.
  • Resolved customer problems and complaints effectively by communicating with patrons and servicing their needs.
  • Expressed empathy and practiced active listening to promote positive relationship building with customers.
  • Continuously surpassed personal sales goals, optimizing profitability and performance of my assigned territory.

Social Media Marketing Intern

Tuck Stand
Bangalore, Karnataka
04.2020 - 07.2020
  • Wrote and uploaded quality posts for the company's Facebook page, improving overall traffic by 30%.
  • Supported the sales process by engaging appropriately when responding to online audience inquiries and posted comments.
  • Identified and communicated with eateries in Bangalore to drive posts regarding the company's service.
  • Constructed editorial calendars to manage content and plan specific and timely marketing campaigns based on event launch dates.
  • Suggested improvements to enhance customer experience on all social platforms and internal processes.
  • Kept respective team leads informed of rising issues and trends surfacing on social media.

Education

Agricultural Business

California Polytechnic State University
San Luis Obispo, CA
03.2022

Certification

  • Private Pilot Certificate (1/18/2024)
  • Instrument Rating (3/19/2024)

Organizations

  • Financial Technology Club member
  • Zeta Beta Tau Fraternity: Diversity, Equality & Inclusion committee member, Philanthropy committee member

Timeline

Flight School Student

ATP
09.2023 - Current

Business Development Representative

Sourcescrub
08.2022 - 07.2023

Customer Support Representative

Flume Water
08.2021 - 04.2022

Social Media Marketing Intern

Tuck Stand
04.2020 - 07.2020

Food Delivery Driver

DoorDash
03.2018 - 08.2021

Agricultural Business

California Polytechnic State University

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