Benjamin Thompson
Pleasanton,CA
Summary
Experienced with maintaining high levels of customer satisfaction through attentive service and support. Utilizes strong communication and organizational skills to ensure efficient operations and guest enjoyment. Track record of effective teamwork and adaptability to meet changing needs. Commercial multi-engine certified pilot with 250+ hours of flight time, passively pursuing a flight instructor certificate.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outside Service Staff Member, Starter, Marshal
Callippe Golf Course
09.2024 - 01.2025
- Communicated effectively with team members and guests to ensure seamless operations at the starting booth.
- Resolved guest concerns with professionalism, enhancing overall satisfaction on the course.
- Managed inventory and maintained equipment to ensure smooth daily operations.
- Assisted in organizing tournaments and ensuring a well-coordinated guest experience.
Flight School Student
ATP
09.2023 - 09.2024
- Achieved a 100% pass rate on Private, Instrument, Commercial and Multi-engine checkrides.
- Successfully executed project within 12 months.
- Accumulated significant experience through more than 250 flight hours and 450 landings.
Food Delivery Driver
DoorDash
03.2018 - 09.2024
- Maintained a 4.77 customer rating (out of 5) with a 100% completion rate.
- Resolved customer problems and complaints effectively by communicating with patrons and servicing their needs.
- Expressed empathy and practiced active listening to promote positive relationship building with customers.
- Continuously surpassed personal sales goals, optimizing profitability and performance of my assigned territory.
Business Development Representative
SourceScrub
08.2022 - 07.2023
- Maintained consistent performance above the required quota for 10 months straight.
- Sourced the company over $100,000 in deals that eventually closed.
- Conducted outreach activities, such as cold calling, emailing, and video calls.
- Collaborated with sales team members to develop strategies for targeting new prospects.
Customer Support Representative
Flume Water
08.2021 - 04.2022
- Sustained high standards of customer service by responding to technical inquiries, needs, and problems.
- Maintained a 93% customer satisfaction rating by handling over 1,500 customer chat and telephone interactions.
- Handled an average of $300 in orders and returns each shift.
- Processed account changes with proprietary software such as Intercom, Admin, GitHub, and ShipStation.
Social Media Marketing Intern
Tuck Stand
04.2020 - 07.2020
- Wrote and uploaded quality posts for the company's Facebook page, improving overall traffic by 30%.
- Identified eateries in Bangalore, India to drive posts regarding the company's service.
- Constructed editorial calendars to manage content and plan specific, timely marketing campaigns based on event launch dates.
- Kept respective team leads informed of rising issues and trends surfacing on social media.
Education
Agricultural Business
California Polytechnic State University
San Luis Obispo, CA03-2022
Certification
- Private Pilot Certificate (1/18/2024)
- Instrument Rating (3/19/2024)
- Commerical Pilot Certificate (5/23/2024)
- Multi-engine rating (8/28/2024)
- Flight Instructor Certificate (TDB)
Timeline
Outside Service Staff Member, Starter, Marshal
Callippe Golf Course
09.2024 - 01.2025
Flight School Student
ATP
09.2023 - 09.2024
Business Development Representative
SourceScrub
08.2022 - 07.2023
Customer Support Representative
Flume Water
08.2021 - 04.2022
Social Media Marketing Intern
Tuck Stand
04.2020 - 07.2020
Food Delivery Driver
DoorDash
03.2018 - 09.2024
Agricultural Business
California Polytechnic State University
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