Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Harriman

Goleta

Summary

I am a energetic, customer focused college student with hands on experience in a fast paced guest service environment. I pride my self in being skilled at multitasking, problem solving, and providing a positive experience for guests while supporting team operations. I am eager to contribute strong communication, adaptability, and teamwork to an entry-level server or host role.

Overview

3
3
years of professional experience

Work History

Starter, Guest Service Lobby Associate, Greeter

TopGolf
06.2022 - 01.2025
  • Managed guest check-ins and bay assignments, efficiently resolving scheduling conflicts and no-shows while maintaining a positive guest experience.
  • Communicated with guests via phone and in-person, addressing concerns quickly and professionally to enhance satisfaction.
  • Delivered food and beverages to guests, ensuring accurate orders and relaying feedback to kitchen staff.
  • Maintained cleanliness and readiness of guest bays and dining areas, flipping bays efficiently during high-volume periods.
  • Assisted in side work including preparing and maintaining cleaning and service carts, opening/closing tee lines, and supporting team operations.
  • Collaborated with team members to ensure smooth, timely service during peak periods in a fast-paced, high-volume environment.
  • Developed strong interpersonal, communication, and problem-solving skills through constant guest interaction and multitasking.
  • Provided exceptional customer service to enhance guest experiences.
  • Handled cash transactions accurately and efficiently during peak hours.
  • Participated in team meetings to improve service delivery strategies and guest services.
  • Operated and maintained golf simulation equipment effectively.
  • Assisted in training new team members on operational procedures.

Education

Bachelor of Science - Aquatic Biology

University of California, Santa Barbara
Santa Barbara, CA
06-2028

Skills

  • High volume guest management: Experience managing multiple guests at once in a fun, fast-paced environment (Top Golf bays)
  • Face to Face conflict resolution: Handling issues directly with guests while maintaining a positive demeanor
  • Adaptability in dynamic spaces: Moving between front-of-house, food running, bussing, and prep stations seamlessly
  • Sidework & operational prep: Experience supporting behind-the-scenes operations ( “ready-to-step-in” team member )
  • Efficiency under pressure: Flipping bays/tables, cleaning, and preparing areas quickly without sacrificing guest experience
  • Guest anticipation: Proactively responded to potential issues (no-shows, misplaced bays, food complaints) before they escalate
  • Sales and negotiation: Effectively resolved guest conflicts and no-shows, recommended alternative solutions, and persuaded guests to accept adjustments while maintaining satisfaction and operational efficiency

Timeline

Starter, Guest Service Lobby Associate, Greeter

TopGolf
06.2022 - 01.2025

Bachelor of Science - Aquatic Biology

University of California, Santa Barbara
Faith Harriman