Faith Harriman
Goleta
Summary
I am a energetic, customer focused college student with hands on experience in a fast paced guest service environment. I pride my self in being skilled at multitasking, problem solving, and providing a positive experience for guests while supporting team operations. I am eager to contribute strong communication, adaptability, and teamwork to an entry-level server or host role.
Overview
3
3
years of professional experience
Work History
Starter, Guest Service Lobby Associate, Greeter
TopGolf
06.2022 - 01.2025
- Managed guest check-ins and bay assignments, efficiently resolving scheduling conflicts and no-shows while maintaining a positive guest experience.
- Communicated with guests via phone and in-person, addressing concerns quickly and professionally to enhance satisfaction.
- Delivered food and beverages to guests, ensuring accurate orders and relaying feedback to kitchen staff.
- Maintained cleanliness and readiness of guest bays and dining areas, flipping bays efficiently during high-volume periods.
- Assisted in side work including preparing and maintaining cleaning and service carts, opening/closing tee lines, and supporting team operations.
- Collaborated with team members to ensure smooth, timely service during peak periods in a fast-paced, high-volume environment.
- Developed strong interpersonal, communication, and problem-solving skills through constant guest interaction and multitasking.
- Provided exceptional customer service to enhance guest experiences.
- Handled cash transactions accurately and efficiently during peak hours.
- Participated in team meetings to improve service delivery strategies and guest services.
- Operated and maintained golf simulation equipment effectively.
- Assisted in training new team members on operational procedures.
Education
Bachelor of Science - Aquatic Biology
University of California, Santa Barbara
Santa Barbara, CA06-2028
Skills
- High volume guest management: Experience managing multiple guests at once in a fun, fast-paced environment (Top Golf bays)
- Face to Face conflict resolution: Handling issues directly with guests while maintaining a positive demeanor
- Adaptability in dynamic spaces: Moving between front-of-house, food running, bussing, and prep stations seamlessly
- Sidework & operational prep: Experience supporting behind-the-scenes operations ( “ready-to-step-in” team member )
- Efficiency under pressure: Flipping bays/tables, cleaning, and preparing areas quickly without sacrificing guest experience
- Guest anticipation: Proactively responded to potential issues (no-shows, misplaced bays, food complaints) before they escalate
- Sales and negotiation: Effectively resolved guest conflicts and no-shows, recommended alternative solutions, and persuaded guests to accept adjustments while maintaining satisfaction and operational efficiency
Timeline
Starter, Guest Service Lobby Associate, Greeter
TopGolf
06.2022 - 01.2025
Bachelor of Science - Aquatic Biology
University of California, Santa Barbara