Benjamin Thornton
Columbia,MD
Summary
Accomplished professional with expertise in supply chain management and customer service excellence, honed at XPO Logistics. Proven track record in optimizing warehouse operations and enhancing team performance. Skilled in ERP systems and project management, driving efficiency and compliance. Successfully led teams, achieving up to 30% improvement in operational productivity.
Overview
17
17
years of professional experience
Work History
Assitant Branch Manager
Worldpac Auto Parts
12.2025 - Current
- Assumed responsibility for day-to-day activities and operations of branch in absence of Branch Operations Manager, ensuring continuity of service.
- Guided the Branch Operations Manager in understanding all functions of Branch Management, including operations, staffing, training, reviewing team member performance, expense management, and budgeting.
- Supported team members' training and development, facilitating immediate application of skills to enhance daily operations.
- Executed various tasks to maintain seamless branch operations and promote a customer-centric environment.
- Maintains a customer service-oriented philosophy in all conduct to self and other team members.
- Reviews, understands and follows company safety and security procedures, and serves as a role model to ensure compliance by all team members.
- Uses vehicles to deliver orders or pick up returned merchandise in a safe and courteous manner.
Night Manager
XPO Logistics
09.2025 - Current
- Led team of 7-25 shipping and receiving associates to ensure efficient operations.
- Managed loading and unloading processes for BOL and LTL shipments to maintain workflow.
- Coordinated scanning and sorting of freight to ensure accurate distribution to designated out bins.
- Prepared end-of-day (EOD) reports to summarize shift activities and facilitate handover.
- Received and processed all returned merchandise authorizations (RMAs) entering the facility.
Inventory Control Manager
Suddath
Jessup
03.2023 - 08.2025
- Manage all aspects of physical inventory processes, including counting, recording, and reconciling inventory levels to ensure accuracy and minimize discrepancies.
- Conduct random and scheduled inventory audits to verify stock levels and identify discrepancies, maintaining compliance with established procedures and standards.
- Certify the accuracy of physical inventory results, adhering to established protocols and standards to uphold billing integrity and client satisfaction.
- Process inventory adjustments accurately and in a timely manner; utilizing appropriate documentation and procedures to maintain precise inventory records.
- Identify, troubleshoot, and resolve inventory accuracy issues through meticulous investigation and problem-solving techniques, communicating findings and resolutions to clients as necessary.
- Implement inventory consolidation strategies to optimize storage space and enhance operational efficiency through improved handling and organization of inventory items.
- Trained and guided a team of 1-10 inventory employees to enhance operational efficiency.
- Interpret contractual requirements specified by clients and ensure alignment with inventory management practices and standard operating procedures (SOPs), maintaining compliance and minimizing risk.
- Jessup, MD
Project Manager/Operations Manager
Abacus Staffing for Fedex/Petsmart/Floor & Decor
York
04.2019 - 09.2022
- Traveled across states to manage warehouse operations, initiating projects that optimized inbound and outbound logistics and enhanced warehouse efficiency.
- Coordinated logistics and resources for the dismantling and reconstruction of warehouse sites, ensuring efficient transitions.
- Provided oversight for shipping and receiving activities, ensuring timely and accurate processing of incoming and outgoing shipments to meet customer demands and operational requirements.
- Analyzed production processes to identify and implement strategies that optimized workflow and increased productivity within the warehouse.
- Utilized SAP and Red Perrier inventory software to maintain meticulous inventory records, monitor stock levels, and streamline inventory management processes for maximum efficiency.
- Employed Kronos software to manage timecards accurately, ensuring precise recording of employee work hours and facilitating seamless payroll processing.
- Led recruiting efforts and conducted orientations for new hires, utilizing Talanet Reef to ensure smooth onboarding and integration into the warehouse team.
- Implemented corrective coaching sessions and conducted audits to maintain compliance with safety regulations, quality standards, and operational protocols, driving continuous improvement and performance excellence.
- York, PA
Assistant Manager
American Paper and Plastics, LLC a Division of Imperial Dade
Jessup
06.2018 - 02.2019
- Opened the facility and meticulously prepared all routes and systems for the start of the shift, ensuring smooth operations from the outset.
- Conducted a thorough inspection of the facility before the start of the shift to ensure warehouse cleanliness and verifying that all fleet vehicles are properly positioned in their respective dock doors.
- Led shift meetings to align workload distribution and objectives, enhancing team collaboration and motivation.
- Assigned the first arrival on the crew to clear trucks and put away returns, effectively organizing tasks and optimizing workflow efficiency.
- Obtained pick tickets and labels, initiating the pulling and loading process with the crew to fulfill customer orders accurately and efficiently.
- Supervised order pulling, ensuring accuracy and quality of checked and stacked cases to meet operational standards.
- Ensured the proper placement of products in trucks, verifying accuracy and ensuring that items are stacked securely to prevent damage during transportation.
- Ensured completion of cleaning tasks to established standards, preparing dock area for next shift to uphold operational efficiency and safety.
- Jessup, MD
Logistics Kitter Supervisor
Northrup Grumman
Halethorpe
04.2016 - 10.2017
- Managed the receipt and processing of merchandise entering and exiting the facility to maintain efficient and accurate operations.
- Completed all processing and receiving activities in adherence to productivity standards and established timelines, maintaining consistency and quality throughout.
- Received and unloaded freight continuously, utilizing proper equipment and safety procedures to ensure smooth flow of goods into facility.
- Unpacked, processed, and delivered newly arrived merchandise to various departments within the organization, ensuring timely distribution and availability of products.
- Prepared and shipped customer orders according to established quality, packing, and shipping standards, ensuring customer satisfaction and adherence to delivery timelines.
- Used inventory management systems to scan and process merchandise shipments, maintaining accurate records and supporting inventory control.
- Adhered to government policies and procedures for freight shipping via air, land, and sea, complying with all regulatory requirements and documentation.
- Halethorpe, MD
Night Route Supervisor
XPO Logistics
Elkridge
08.2013 - 02.2015
- Managed and provided supervision for a team of eight commercial truck drivers, ensuring adherence to safety protocols, efficient route planning, and timely delivery of goods.
- Allocated trips to drivers to ensure fair distribution of routes and optimize resource use.
- Monitored system performance and maintained driver attendance records to track productivity and pinpoint areas for improvement.
- Conducted comprehensive training sessions on proper procedures for shipping and receiving equipment, emphasizing safety measures and best practices to optimize operational efficiency.
- Prepared and submitted accident and incident reports promptly, utilizing appropriate forms and following established guidelines to ensure compliance with regulatory requirements and facilitate resolution of issues.
- Reviewed operating performance, identifying trends and inefficiencies to support continuous improvement and enhance operational effectiveness.
- Fostered positive work environment and enhanced employee morale through promotion of teamwork, professionalism, and quality customer service.
- Conducted routine post and pre-operational inspections of assigned vehicles, documenting any mechanical issues or vehicle damage to facilitate timely maintenance and repair efforts.
- Elkridge, MD
Shipping and Receiving Manager
Matworks
Beltsville
01.2009 - 08.2013
- Managed all aspects of domestic and international shipments, coordinating logistics, documentation, and transportation arrangements to ensure timely and efficient delivery of goods.
- Supervised shipping and receiving department, overseeing four material handlers to ensure compliance with procedures for handling government equipment.
- Provided comprehensive training to material handlers on proper shipping and receiving procedures for government equipment, emphasizing compliance with regulations and safety standards.
- Prepared government and commercial shipping documents accurately and efficiently, ensuring compliance with regulatory requirements and facilitating smooth customs clearance processes.
- Coordinated the return of damaged equipment to vendors for repair and upgrades, liaising with vendors to track repair status, order status, and return dates to minimize downtime and ensure timely resolution.
- Secured competitive pricing for equipment, packaging, and transportation services through effective negotiation with vendors and transportation companies.
- Performed multiple tasks to assist in daily departmental functions.
- Beltsville, MD
Education
High School Diploma -
Crossland High School
Temple Hills, MDSkills
- Warehouse management systems
- Supply chain management
- Shipping and receiving
- Branch operations
- Project management
- ERP systems
- SAP and Deltek
- Quality control processes
- Kronos timekeeping system
- Microsoft Office suite
- Excel
- Google Sheets proficiency
- Recruiting and analysis
- Customer service excellence
Timeline
Assitant Branch Manager
Worldpac Auto Parts
12.2025 - Current
Night Manager
XPO Logistics
09.2025 - Current
Inventory Control Manager
Suddath
03.2023 - 08.2025
Project Manager/Operations Manager
Abacus Staffing for Fedex/Petsmart/Floor & Decor
04.2019 - 09.2022
Assistant Manager
American Paper and Plastics, LLC a Division of Imperial Dade
06.2018 - 02.2019
Logistics Kitter Supervisor
Northrup Grumman
04.2016 - 10.2017
Night Route Supervisor
XPO Logistics
08.2013 - 02.2015
Shipping and Receiving Manager
Matworks
01.2009 - 08.2013
High School Diploma -
Crossland High School