Makenna Carew
Summerville,SC
Summary
Detail-oriented Assistant Branch Manager with 5+ years of experience in customer service and sales within the mobility industry. Proven track record of developing high-performing teams, leading process improvements that resulted in over 20% business growth, and exceeding performance expectations. Skilled in project coordination and fostering strong relationships with clients and partners to enhance operational efficiency.
Overview
5
5
years of professional experience
Work History
Assitant Branch Manager
Enterprise Mobility
04.2023 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Developed and mentored a high-performing team that resulted in my branch winning one of the most prestigious company awards for being a top performer in customer service, sales, and growth
- Led the implementation of process improvement that resulted in over 20% growth of our business
- Directed and coordinated multiple projects simultaneously, ensuring on-time delivery and exceeding performance expectations
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Managment Trainee
Enterprise Mobility
06.2022 - 04.2023
- Promoted to Best Persons program within first 3 months for exceeding companies expectations in customer service and sales
- Explained services and products to 50+ customers daily in a friendly and engaging way
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
- Answered up to 20+ phone calls per day answering customer inquires and transferred calls to the appropriate departments when needed
Selling Supervisor
The North Face Inc.
12.2020 - 12.2021
- Developed new business opportunities by actively engaging with customers and identifying their needs for tailored solutions.
- Orchestrated strategic development on a feedback campaign to increase store loyalty capture rate by 200%
- Conducted regular performance reviews, setting clear expectations for growth and improvement within the sales team.
- Enhanced customer satisfaction with attentive service, addressing concerns promptly and professionally.
- Managed inventory control, ensuring adequate stock levels to maximize sales while minimizing overstock waste.
Sales Associate
The North Face Inc.
12.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Surpassed monthly sales target by $2000 by using upselling techniques
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Public Health
College of Charleston
Charleston, SC05-2022
Skills
- Banking
- Operations management
- Business development
- Team development
- Operational efficiency
- Cash handling
- Resource management
- Risk assessment
Timeline
Assitant Branch Manager
Enterprise Mobility
04.2023 - Current
Managment Trainee
Enterprise Mobility
06.2022 - 04.2023
Selling Supervisor
The North Face Inc.
12.2020 - 12.2021
Sales Associate
The North Face Inc.
12.2019 - 12.2020
Bachelor of Science - Public Health
College of Charleston
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