Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Benjamin Trotochaud

Lansing,MI

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Training Coordinator

Texas Roadhouse
01.2025 - Current
  • Developed and implemented successful onboarding program.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Created and oversaw front of house training programs.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Server

Texas Roadhouse
10.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Funeral Home Assistant

Fassbender Swanson Funeral Home
08.2023 - 11.2024
  • Provided personal assistance, emotional support and personal care to clients.
  • Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
  • Met with over families to plan funerals by discussing service options and needs.
  • Drove company vehicles to transport remains or families to services.
  • Supported funeral director with all facets of funeral service coordination.
  • Transported deceased to funeral home.
  • Embalmed, dressed and cosmeticized deceased persons.

Detailer

Showroom Shine
08.2021 - 08.2023
  • Provided exceptional customer service and addressed customer inquiries.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.

Team Trainer

Culvers
04.2019 - 08.2021
  • Trained new employees in specific job requirements.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Set positive example for team members by providing high-quality, efficient service.
  • Maintained current knowledge of all team position requirements.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Education

High School Diploma -

Haslett
Haslett, MI
05-2023

Skills

  • New program development
  • Coaching and mentoring
  • Staffing and workflow planning
  • Schedule management
  • Leadership training
  • New hire on-boarding
  • Guest engagement
  • Regulatory compliance
  • Sales expertise

Certification

ServeSafe Management

Timeline

Training Coordinator

Texas Roadhouse
01.2025 - Current

Server

Texas Roadhouse
10.2024 - Current

Funeral Home Assistant

Fassbender Swanson Funeral Home
08.2023 - 11.2024

Detailer

Showroom Shine
08.2021 - 08.2023

Team Trainer

Culvers
04.2019 - 08.2021

High School Diploma -

Haslett

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