Benjamin Verbel

Ensure the cleanliness of the facility while offering great customer service. Maintains indoor and outdoor club cleanliness and safety by performing daily maintenance tasks. Washes, folds, and stocks member towels and ensures the locker rooms are neat, and orderly. Ensures the usage of locker room consumables, cleaning products, and chemicals follow the amount prearranged by the department budget. Responds to member inquiries regarding Life Time products, services, policies and procedures

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.