Benjamin Walker
California City,CA
Summary
Talented Crew Chief adept at keeping employees operating at high standards of efficiency, accuracy and quality. Hands-on management professional motivates improvements and maximizes performance.
Overview
9
9
years of professional experience
Work History
B-1 Bomber Crew Chief
United States Air Force
06.2018 - Current
- Trained all team members on key roles to maintain flexibility.
- Managed team according to company standards and compliance requirements.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on B-1 Bomber Bomber Aircraft Frame.
- Serviced and lubricated aircraft and subsystems to maintain equipment; including Pneudraulics and Refueling
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
- Performed aircraft launch, recovery, ground handling, towing, jacking, and refueling operations while observing strict safety measures
Customer Service Associate
Lowes Home Improvement
01.2017 - 04.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Line Cook
Wendy's
04.2015 - 01.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Education
Leadership Development
Airman Leadership School
Edwards Air Force Base, CA03.2022
High School Diploma -
Lake Lure Classical Academy
Lake Lure, NC07.2016
Skills
- Aircraft Inspections
- Quality Control Guidelines
- Maintenance Recordkeeping
- Training and Mentoring
- Parts Replacement
- Schedule Management
- Mechanical Troubleshooting
- Crew Leadership
Timeline
B-1 Bomber Crew Chief
United States Air Force
06.2018 - Current
Customer Service Associate
Lowes Home Improvement
01.2017 - 04.2018
Line Cook
Wendy's
04.2015 - 01.2017
Leadership Development
Airman Leadership School
High School Diploma -
Lake Lure Classical Academy
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