Benjamin Walton
Colorado Springs,CO
Summary
Information Technology professional with 6 years of experience in resolving and managing customers’ IT-related issues for the Department of Defense. Held a TS/SCI clearance for 6 years. Skilled at providing trouble ticket resolution in a timely fashion and quick-fix actions in high-stress environments. Experienced in delivering and creating comprehensive training material to enhance member readiness. Proficient in upgrading hardware and software, troubleshooting user account and application issues, and providing precise documentation of events to upper leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Endpoint Security Supervisor
United States Air Force
10.2022 - Current
- Supervised team and coordinated enterprise-wide endpoint security policy installs and modifications for the Air Force's 612-million-dollar Cyber Security and Control System.
- Performed anti-virus upgrades and enterprise-level changes through McAfee ePolicy Orchestrator for 122 Air Force Bases.
- Remediated IT security configuration issues on servers to prepare bases for Command Cyber Readiness Inspections.
- Created and disseminated Data Loss Prevention and anti-virus coverage reports for 550k devices across the Air Force. Safeguarding sensitive information from data leakage.
- Directed account management and password changes in Microsoft Active Directory. Remediated issues through automated ticketing systems.
Senior Systems Controller
United States Air Force
01.2021 - 10.2022
- Directed the actions of 15 work centers to ensure immediate delivery of attack warning data to Combatant Command Centers, Joint Chiefs, and The President of the United States.
- Operated and directed maintenance of a 2.8-billion-dollar global strategic warning system for NORAD, USSTRATCOM, and USSPACECOM.
- Executed emergency recovery actions for a 115-million-dollar global missile warning system during critical outages.
- Guided the operations of a 55-million-dollar network which provided communication between 21 worldwide space tracking sensors to the Combined Space Operations Center.
- Ensured 99% operational uptime of an 80-million-dollar Air Warning System.
- Directed fix actions and emergency recovery. Designed live training scenarios; certified U.S. Space Force Guardians on 225 tasks.
- Set up training environments for NORAD Command Center. Directed global missile warning and space system testing. Ensured 6 million dollars worth of upgrades were complete.
Cyber Operations Technician
United States Air Force
09.2017 - 01.2021
- Created accounts in Microsoft Active Directory, reset login passwords, and configured share-drive access privileges.
- Monitored and remediated customer trouble tickets through automated system, telephone, and email.
- Troubleshot and repaired hardware, software, and network printer-related issues.
- Coordinated with commercial service providers to perform network and server upgrades.
- Remediated network vulnerabilities and configured security controls to align with government policies.
- Oversaw McAfee host-based security program foran 8-million-dollar network. Achieved “Excellent” rating on Command Cyber Readiness Inspection.
- Maintained file-share, print, and software servers. Provided backup data and print capabilities to 2.6k users.
Education
Associate of Applied Science - Information Systems Technology
Community College of The Air Force
Montgomery, AL08.2022
Skills
- Computer Hardware and Software Troubleshooting
- Attention to Detail
- Help Desk Support
- Customer Service
- Tracking and Documentation
- Microsoft Active Directory
- Security Certification
- Oral Communication
- Application installation
- McAfee Anti-Virus
- Problem Solving
- Windows Server Administration
Accomplishments
Air and Space Commendation Medal 2022
Air and Space Achievement Medal 2021
Airman Leadership School 2021 - Academic Achievement Award
Information Dominance Award -2019
Cyber Systems Operator Course 2017 - Top Graduate
Certification
- CompTIA Security+, 2017-Present
- Trellix HBSS Administrator 201, 2022
- Trellix HBSS Administrator 301, 2022
- Trellix Endpoint Security: ENS 10.7 Essentials, 2023
Timeline
Endpoint Security Supervisor
United States Air Force
10.2022 - Current
Senior Systems Controller
United States Air Force
01.2021 - 10.2022
Cyber Operations Technician
United States Air Force
09.2017 - 01.2021
Associate of Applied Science - Information Systems Technology
Community College of The Air Force
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