Benjamin Wang
Gaithersburg,MD
Summary
Operations professional with track record of optimizing processes and enhancing productivity in dynamic environments. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, bringing expertise in project management and process improvement.
Overview
6
6
years of professional experience
Work History
Data Center Operations Lead
Amazon Web Services
10.2021 - Current
- Support with all in-house IT related issues including networking, hardware, software, operating systems, software patches & updates, customer applications
- Collaborated with cross-functional teams, including network, systems, and application teams, to resolve complex technical issues and improve overall data center performance
- Trained and mentored junior and senior technicians on data center operations, equipment handling, and safety protocols, fostering a culture of continuous learning
- Responded to and resolved high-priority incidents and escalations, providing technical guidance and leadership during critical situations
- Supervised and coordinated a team of 15 data center technicians and two sites, ensuring efficient operations and timely resolution of issues
- Coordinated with outside staffing firms to vet top-tier contracted professionals for the team
- Performed regular inspections on a weekly basis for two data center facilities to verify adherence to established safety protocols
- Streamline Data Center Operations (DCO) involvement by implementing efficient processes in the Modeled Change Management (MCM)
Software Engineer
Blue Halo
04.2021 - 08.2021
- Label unstructured data/information for the purpose of training machine learning models
- Identify relevant objects, sounds, or words to perform autonomous operations to improve system/machine learning performance
- Comfortable with computer vision annotation tool (CVAT) software to collect the raw data and image annotations
Account Manager
DirectConnect-DC Promotions
04.2019 - 01.2020
- Built and managed team members from entry level to build their own team
- Expanded client’s brand into broader markets through direct marketing and advertising
- Enhanced team’s performance through personal growth and development while meeting quotas
- Created brand awareness and ROI for brands and formed weekly goals for team to achieve and provide high consistent results
Education
Bachelor of Science - Information Systems and Management
University of Maryland, Baltimore County
Skills
- Basic Python
- Java
- SQL
- CSS
- HTML
- XML
- Windows 7-10
- Windows Server 2013-2016
- Linux
- Network Security
- Network Database Management
- Technical Troubleshooting
- Virtual Machines
- MS Office
- Firewalls/switches/routers
- Project Management
- Technical Writing
- LSE/CSE and Rackdown Certified
- Vendor Management
- Change Management
- Team building
References
Available upon request
Timeline
Data Center Operations Lead
Amazon Web Services
10.2021 - Current
Software Engineer
Blue Halo
04.2021 - 08.2021
Account Manager
DirectConnect-DC Promotions
04.2019 - 01.2020
Bachelor of Science - Information Systems and Management
University of Maryland, Baltimore County
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