Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
HVAC AssistantHVAC InstallerWork Type
Full TimeLocation Preference
On-SiteLocation: Huntington , WV
Open to relocation: Yes
Open To Work
Benjamin White
Huntington ,WV
Work Preference
Summary
Dynamic professional with a proven track record at Huntington Federal Savings Bank, excelling in decision-making and problem-solving. Successfully enhanced customer satisfaction through streamlined operations and effective training programs. Adept at managing workloads and fostering team development, resulting in improved service delivery and client engagement.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
Huntington Federal Savings Bank
Huntington, WV
02.2020 - Current
- Managed daily operations to enhance customer service quality and satisfaction.
- Assisted in training new employees on banking procedures and compliance standards.
- Developed efficient workflow processes to streamline branch activities and reduce wait times.
- Collaborated with management to implement strategic initiatives for sales growth and client engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Representative
Fifth Third Bank
Charleston
2016 - 01.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted clients in navigating banking products to enhance user experience.
- Processed transactions accurately while ensuring compliance with bank policies.
- Managed customer accounts, including updates and maintenance for accuracy.
- Provided training support for new staff on customer service protocols and tools.
Program Director
REM Community Options
Saint Albans, WV
2012 - 2016
- Managed cross-functional teams to ensure effective execution of program objectives.
- Led program development initiatives to enhance community support and service delivery.
- Implemented quality assurance measures to maintain high service standards.
- Facilitated communication between departments to streamline processes and enhance coordination.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
Education
HVAC Technician - HVAC
Woody Williams Career Center For Advanced Learning
Barboursville, WV04.2026
Skills
Decision-making
Problem-solving
Time management
Goal setting
Workload management
Timeline
Assistant Manager
Huntington Federal Savings Bank
02.2020 - Current
Customer Service Representative
Fifth Third Bank
2016 - 01.2020
Program Director
REM Community Options
2012 - 2016
HVAC Technician - HVAC
Woody Williams Career Center For Advanced Learning