Benjamin Wilson Ripsom
Goleta,CA
Summary
UC Santa Barbara Psychological and Brain Sciences graduate offering several years of managerial and market research experience. I've been trained in R and other computer programs designed for statistical analysis, and I have utilized knowledge from my education regarding various forms of psychology and marketing to manage teams and market products within my professional life. Skilled in team leadership and customer service, as a barista and manager, I've developed and implemented training systems, as well as developed and marketed new products while overseeing financial operations, significantly improving operational efficiency and sales by determining what works and what can be improved upon.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager, Admin & Accounting, Barista
CAJE
Goleta, CALIFORNIA
11.2023 - Current
- Provided training to new baristas on product knowledge, store operations, and oversaw individual training.
- Conducted biweekly inventory checks, and maintained communications with suppliers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Oversaw financial records, calculated and deposited cash drops, determined labor costs and margins, and calculated labor percentages for the busiest location (approx. 2M in sales per year.)
- Conducted interviews with prospective employees, assisted in selecting, and onboarding candidates.
- Oversaw the opening of the sixth location of the business (Patterson), and trained the management staff to oversee the new store.
Research Conductor
Vanessa Woods
Goleta, California
03.2025 - 06.2025
- Developed and implemented research related to ACCESS lab and PSY 120L foci, such as the improvement of student success.
- Utilized digital libraries to conduct literature reviews, Qualtrics to conduct research, and R coding software to analyze results.
- Learned about and understood the research process, wrote papers, and created poster boards and presentations to convey results to other researchers.
BARISTA, CAFE MANAGER
Island Savoy Market
Alameda
08.2022 - 07.2024
- Created 7 page training guide for future managers
- Trained all cafe employees in operational procedures and modeled duties for front and back house positions
- Tabulated daily sales each shift, counting register drawers and resolving discrepancies
- Created inventory list and set pars, took weekly inventory of supplies and equipment and placed new orders to maintain stock levels
- Developed multiple syrups/ran multiple product launches and promotions
BARISTA, SHIFT LEAD
Starbucks
Alameda, Santa Barbara
07.2021 - 06.2024
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Led shifts during the morning rush of customers daily with efficient and effective service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Managed inventory, conducted biweekly counts, and frozen inventory pulls.
INDIVIDUAL TUTOR
Self Employed
Alameda
03.2020 - 06.2022
- Tutoring students in advanced math between algebra 2 and calculus AB, as well as in modern world history, chemistry, English language studies, and interdisciplinary studies involving sociology and psychology
SOCIAL MEDIA MANAGER
EverForward Project
San Jose, CALIFORNIA
06.2021 - 08.2021
- Generated content ideas to engage target audiences and increase followers.
- Managed content creation, curation and scheduling for multiple social channels including Tiktok, Twitter, Instagram, and YouTube.
- Acquired over 1 million likes on TikTok, quadrupling following and increasing brand exposure tenfold
Education
Bachelor of Science (B.S.) - Psychological and Brain Sciences
University of California, Santa Barbara
Goleta, CA06-2025
High School Diploma -
Encinal High School
Alameda, CA06.2022
Associate of Arts - Psychology, Sociology, Social Work
College of Alameda
US05.2021
Skills
- Qualtrics survey software, conducting market and psychological research
- Microsoft and Google Suites
- R coding software, analyzing research, and strategizing based on theories
- Social media management platforms such as Instagram, TikTok, and YouTube
- Square Suites, Clover Suites, Gusto Payroll, ADP Payroll, and QuickBooks Accounting Services
- Employee oversight, training, and team leadership
Certification
Always Food Safe Food Protection Manager Certification, 05/2023, 05/2026, Gained knowledge in regards to and certification to manage a food establishment.
languages
SPANISH, Intermediate, College of Alameda
references
- TROY, YAMASAKI, COO, tdyamasaki@gmail.com, (805) 231-4136, Cajé, Employer
- KRISTA, FRITZEN, General Manager, krista.fritzen@ucsb.edu, (805) 893-4492, UC Santa Barbara, Employer
- MIKE, STEVENS, Store Owner, mike@islandsavoymarket.com, (510) 220-0697, Island Savoy Market, Employer
Timeline
Research Conductor
Vanessa Woods
03.2025 - 06.2025
Store Manager, Admin & Accounting, Barista
CAJE
11.2023 - Current
BARISTA, CAFE MANAGER
Island Savoy Market
08.2022 - 07.2024
BARISTA, SHIFT LEAD
Starbucks
07.2021 - 06.2024
SOCIAL MEDIA MANAGER
EverForward Project
06.2021 - 08.2021
INDIVIDUAL TUTOR
Self Employed
03.2020 - 06.2022
Bachelor of Science (B.S.) - Psychological and Brain Sciences
University of California, Santa Barbara
High School Diploma -
Encinal High School
Associate of Arts - Psychology, Sociology, Social Work
College of Alameda