Benjamin Woodruff CCNA
Kuna,Idaho
Summary
A Cisco Certified Network Associate who is hard working and self motivated to assist in any network challenge. Currently studying for CCNP Enterprise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Technician
Anthem Broadband
Nampa, Idaho
10.2024 - 11.2025
- Installed and maintained broadband equipment at customer locations.
- Diagnosed and resolved technical issues for residential and commercial clients.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Verified system functionality by testing equipment and connections, identifying and correcting problems.
- Investigated root causes of recurring problems with specific hardware or software configurations.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Applied company safety policies consistently when performing daily tasks.
- Utilized handheld device to update work order status.
AFE Problem Solve P.G.
Amazon Fulfillment Center BOI2
02.2021 - 10.2022
- Communicates positively and professionally with colleagues and other departments.
- Increased efficiency and performance by managing team member productivity and providing feedback.
- Proactively processed damaged items while adhering to safety protocols.
- Enhanced productivity levels by anticipating needs.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Data entry and analysis.
Kennel Technician
Intermountain Pet Hospital
12.2018 - 12.2020
- Shift Lead
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Performed wound care and other medical aid. Worked with veterinarians to handle advanced cases while communicating with pet owners.
- Maintained health and well-being of animals by effectively cleaning areas frequently used.
- Minimized risk of animal injury by monitoring behaviors and eliminating safety hazards.
- Effectively maintained client retention by consistently providing outstanding customer service to both clients and pets.
Education
College of Western Idaho
Skills
- Networking skills
- Routing and Switching Protocols
- EIGRP
- OSPF
- BGP
- VLAN
- WAN
- NTP
- VoIP
- Wireshark Packet Capture Troubleshooting
- Technical troubleshooting
Certification
CCNA (Cisco Certified Network Associate), 2023 - Present
Timeline
Field Technician
Anthem Broadband
10.2024 - 11.2025
AFE Problem Solve P.G.
Amazon Fulfillment Center BOI2
02.2021 - 10.2022
Kennel Technician
Intermountain Pet Hospital
12.2018 - 12.2020
College of Western Idaho