Cheick Diallo
Houston
Summary
Highly organized and detail-oriented professional with an Associate degree in Computer Science and Information Technology from Houston Community College (HCC). Currently pursuing a Bachelor's degree in Computer Engineering Technology at the University of Houston. Fluent in English, French, and Spanish. Solid background in Microsoft Windows Operating System, Microsoft Office Suite (including Excel and PowerPoint), Linux distributions, and Mac OS. Proficient in programming languages such as Python, HTML, CSS, and C++. Extensive knowledge in computer networks and architectures, equipped to troubleshoot client issues with professionalism. Excellent oral and written communication skills, combined with patience and determination, committed to delivering exceptional results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Technician
Comcast
03.2023 - 05.2023
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Install new Comcast customer equipments and make sure they working perfectly and efficiently .
- Trouble current installation and repair failings equipments
- Install new internet line .
Total Store Sanitation Spec (TSST)
H-E-B Grocery Store
02.2021 - 02.2023
- Maintained the store's cleanliness and safety with a sense of urgency and prioritization, to include, but not limited to, floors, windows, break rooms, and restrooms
- Maintained fulfilment of department hand wash sinks, such as paper towels, soap, sanitizer Cleans and picks up trash and debris from flower beds and yard around the Store -Utilizes H-E-B chemical
- Program and correctly organize / maintains stock in maintenance room
- Worked with and around customers; attended to their needs, assists customers in the location of product Performs all duties of Customer Service Assistant (CSA)
- Tasked with responsibility for maintaining cleanliness and safety inside and out of store while making customers feel welcome
- Uses installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet)
- Manipulates connectors, fasteners, wire and uses hand tools
- Lifts and carries loads of 70 lbs
- Or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity
- Using Company vehicle maintains proper equipment to be prepared to perform required duties
- Drives company vehicle in performance of duties in a safe and responsible manner with appropriate state licensing requirements while working and traveling in inclement weather
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Night Stocker
H-E-B Grocery Store
02.2021 - 02.2023
- Stocks shelves, refills display
- Loads, unloads, and moves heavy, bulky products; may unload trucks
- Conditions shelves and products
- Learns / applies product knowledge, with an eye for detail (e.g., rotation dates, shelf / label info, etc.) to help department meet A+ Standards
- Keeps department clean and well-organized (includes back room and shelves, etc.)
- Applies personal discipline to ensure compliance with / execution of established Standard Operating Procedures (SOPs) and leader direction
- Ensures federal, state, and company regulations and standards for product food safety and sanitation are met
- Works efficiently and with a team attitude; complies with / maintains productivity standard
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
Computer Technician
DGTCP -DSI
01.2020 - 10.2020
- Installed, modified, and made minor repairs to computer hardware and software systems
- Resolved tickets representing staff-generated technical requests or problems and troubleshoots technical and processed issues to maintain productivity
- Consulted with users to determine appropriate hardware and software needs and assists in placing orders
- Installed software and necessary applications for workflow
- Provided technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance
- Provided answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
- Accommodated client disabilities by recommending devices and techniques
- Improved system performance by identifying problems and recommending changes
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Enhanced system performance by conducting regular software and hardware updates.
Education
Bachelor of Science - Computer Engineering And Technology
University of Houston
12.2026
Associate - computer science & information technology
Houston Community College
12.2024
Associate of Applied Science - Computer Networking And Telecoms
Foreign Private University
Abidjan,Ci12.2019
Skills
- Microsoft Windows
- MS Office
- C
- Html
- CSS
- Python
- Networking
- VMware
- Visual Studio
- Linux
- Ubuntu
- Kali Linux
- Teamwork
- Collaboration
- Attention to Details
- Help Desk
- Diagnostic
- Problem Solving
- Results Oriented
- Printers
- Scanners
- Computers installation
- Ethical Hacking
- Microsoft Windows Backup
- Desktop support
- HTML5
- IT
- Leadership
- Retail sales
- Sales
- Customer service
- Communication skills
- Technical support
- Operating systems
- Computer networking
- IT support
- Mac OS
- IOS
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Equipment installation
Accomplishments
- Develops C++ program to help teacher and professor to quickly get student overall grade and rank each student from the lowest to the greatest with they overall grade.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CompTIA A+
- Driver's License, 02/01/21, 04/30/29
Languages
French
Native or Bilingual
English
Professional Working
Software
C
HTML & CSS
Python
Timeline
Field Technician
Comcast
03.2023 - 05.2023
Total Store Sanitation Spec (TSST)
H-E-B Grocery Store
02.2021 - 02.2023
Night Stocker
H-E-B Grocery Store
02.2021 - 02.2023
Computer Technician
DGTCP -DSI
01.2020 - 10.2020
Bachelor of Science - Computer Engineering And Technology
University of Houston
Associate - computer science & information technology
Houston Community College
Associate of Applied Science - Computer Networking And Telecoms
Foreign Private University
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