Samson Thompson
Binghamton,United States
Summary
Experienced Field Technician specializing in troubleshooting and mechanical systems repair. Proven track record of ensuring customer satisfaction through effective communication and innovative solutions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Field Technician
OPEX CORP
Binghamton, United States
01.2015 - Current
- Provide day-to-day maintenance, troubleshooting, and repair of mail opening, document scanning, and material handling equipment for clients.
- Liaise with the customer, identifying the root cause of the problem and complete field service reports to document the issues.
- Ensure customer satisfaction by keeping them informed of repair status and advising them on necessary repairs as they arise.
- Leverage extensive mechanical, electrical, and computer troubleshooting skills to provide first line assistance, guidance and education to clients on equipment operation.
- Provide feedback to client and senior leadership on systems, offering innovative ideas, options and resolutions for performing performance.
Security Officer
Securitas
Johnson City, United States
10.2023 - 08.2025
Help Desk Technician / Electrical Instructor
RIDLEY-LOWELL BUSINESS & TECHNICAL INSTITUTE
01.2014 - 01.2015
- Installed, maintained, and updated computers, ensured network functionally, and educated end-users on system design and function to increase their user ability.
- Led classroom instruction on the fundamentals of electricity and the NFPA requirements for electricians.
Interior Communications Electrician
UNITED STATES NAVY
01.1999 - 01.2013
- Maintained and repaired interior communications systems that ensured optimal communication abilities.
- Prepared and interpreted blueprints, wiring diagrams and sketches and completed the installation and inspection of various batteries.
- Conducted routine testing of interior communications equipment and installed telephone and other communications circuits, boxes, switchboards and bell buzzer systems to replace faulty equipment.
- Maintained plotters, dead reckoning equipment, and shipboard navigation equipment; ensured functional operations of TV systems and CCTV systems, conducting routine maintenance and repair as necessary.
- Received multiple commendations including: Good Conduct Medal, Global War on Terrorism Service and Expeditionary Medal, and National Defense Service Medal.
Education
Associate in Arts -
Saint Leo University
Computer Networking - Diploma
Ridley Lowell Business & Technical Institute
Skills
- Adult education
- Report writing
- Personal Protective Equipment (PPE)
- Mechanical systems repair
- Low voltage
- Power tools
- Field Service
- Analysis skills
- Microsoft Word
- Electrical system testing
- Desktop Support
- Help desk
- IT
- Safety equipment
- Electrical safety procedures
- Troubleshooting
- Facilities reliability-centered maintenance
- Time management
- Project management
- Software troubleshooting
- Hand tools
- Soldering
- Leadership
- Precision measuring instruments
- Teaching
- Facilities maintenance
- IT support
- Windows
- Facilities emergency maintenance
- Microsoft Powerpoint
- CCTV
- Basic math
- Product management
- Technical support
- Assembly
- Electrical diagnostics
- Microsoft Project
- Equipment installation
- Equipment troubleshooting
- Management
- Facilities corrective maintenance
- Help Desk
- LOTO
- Team management
- Maintenance
- Technical Support
- LAN
- Microsoft Office
- Communication skills
- High voltage
- Microsoft Windows
- Facilities equipment maintenance
- Electrical systems
- Computer skills
- Computer networking
- Supervising experience
- Network administration
- Ohmmeter
- System design
- Equipment testing
- Security
- Electrical troubleshooting
- Mechanical knowledge
- VMWare
- Office building facilities maintenance experience
- Facilities routine maintenance
- Comptia
- Microsoft Excel
- Typing
- Customer service
- Microsoft Outlook
- Electrical wiring
- Managing facilities maintenance teams
- Measuring instruments
- Electrical engineering
- Writing skills
- Driving
- Equipment maintenance
- Mechanical repair
- Document scanning
- Field service reporting
- Customer relationship management
- Technical training
- Problem solving
- Electronics repairs
- Preventative maintenance
- Workplace safety
- Troubleshooting and Diagnostics
- Maintenance and repair
Certification
- Driver's License
- Guard Card
- CPR Certification
- Non-CDL Class C
Military Service
United States Navy, United States, E6, 09/01/99, 01/01/13
Personal Information
Authorized To Work: US
Timeline
Security Officer
Securitas
10.2023 - 08.2025
Field Technician
OPEX CORP
01.2015 - Current
Help Desk Technician / Electrical Instructor
RIDLEY-LOWELL BUSINESS & TECHNICAL INSTITUTE
01.2014 - 01.2015
Interior Communications Electrician
UNITED STATES NAVY
01.1999 - 01.2013
Associate in Arts -
Saint Leo University
Computer Networking - Diploma
Ridley Lowell Business & Technical Institute