Daniel Willey
Albuquerque
Summary
As a Security+ certified cybersecurity professional with a strong foundation in network security, threat analysis, and risk assessment. Experienced in ISP operations, providing hands-on expertise in identifying vulnerabilities and safeguarding systems. Adept in customer service from restaurant industry experience, skilled in clear communication and problem-solving under pressure. Proven ability to apply verbal de-escalation techniques from working in a children's psychiatric hospital, fostering a calm and solutions-focused approach to complex situations. Highly motivated self-learner with a demonstrated ability to master technical and artistic skills, including independently learning glassblowing. Passionate about continuous growth, cybersecurity best practices, and collaborating across teams to enhance security and resilience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Technician
Aristata Communications
01.2022 - 04.2025
- Performed installations, repairs, and upgrades for both fixed wireless and fiber optic systems, ensuring optimal connectivity for customers while minimizing service disruptions.
- Assessed customer locations independently to determine and configure the most suitable equipment and radio types for reliable service without compromising existing network performance.
- Diagnosed and resolved connectivity issues by conducting detailed troubleshooting, including power supply replacements and radio log analysis to identify root causes and prevent repeat incidents.
- Utilized and maintained fusion splicing equipment to install or repair damaged fiber lines, ensuring high-quality signal transmission and prompt restoration of service.
- Completed assigned jobs independently with detailed documentation of work performed, proactively addressing recurring issues and implementing preventive measures to reduce future service calls.
Kitchen Manager
Benson's Tavern and Beer Garden
06.2021 - 01.2022
- Led and managed back-of-house operations, including staff scheduling, hiring, and supporting cohesive team performance in a fast-paced kitchen environment.
- Created daily and weekly menu specials strategically designed to optimize inventory usage and reduce food waste.
- Implemented efficient kitchen workflows by reorganizing the cook line into an assembly-style layout, significantly improving food prep and order delivery times.
- Improved kitchen organization and staff movement by aligning station setup with menu demands, enhancing productivity and minimizing delays.
- Fostered a collaborative kitchen culture by balancing creative menu input with operational needs, supporting both quality output and cost-effective practices.
Assistant Kitchen Manager
Eddyline Restaurant
04.2017 - 06.2019
- Supported seamless shift transitions by coordinating breaks, restocking stations, and preparing the kitchen for high-volume service.
- Developed and maintained daily prep lists and managed weekly food orders to ensure readiness for anticipated sales.
- Promoted a safe kitchen environment by enforcing proper handling procedures around high-temperature equipment such as the wood-fired grill and pizza oven.
- Monitored inventory levels of both food and non-food items, placing timely orders to align with seasonal changes in demand.
- Conducted thorough internal health inspections to maintain continuous compliance with food safety standards and readiness for state evaluations.
Patient Care and Safety
UNM Children's Psychiatric Center
12.2010 - 01.2016
- Supported daily patient care by escorting individuals to medical appointments and school lessons, ensuring consistent access to essential services in a safe and supportive manner.
- Served as Crisis Response Team (CRT) Captain multiple times a week, helping to build trust and rapport with patients across various age groups to proactively manage emotional and behavioral escalations.
- Responded to crises with a focus on de-escalation techniques, prioritizing patient safety and emotional regulation to avoid the need for physical intervention whenever possible.
- Collaborated with medical and therapeutic teams to implement individualized treatment plans, encouraging patients to engage in their care journey toward successful transition or discharge.
- Maintained a calm and reassuring presence during patient transitions and crisis events, reinforcing a stable and therapeutic environment that promoted healing and recovery.
Education
CompTIA Security - Cybersecurity
University of Colorado Boulder
Boulder, CO05.2025
Skills
- CompTIA Security
- TryHackMe PreSecurity Certificate
- Microsoft Windows
- Kali Linux
- Parrot OS
- Ubuntu
- Python
- Java
- C
- HTML
- TCPDump
- Wireshark
- Nmap
- Acunetix
- Networking protocols knowledge
- Strong communication skills
- Active listening
- Public speaking
Certification
- CompTIA Security+
- PreSecurity Certificate from TryHackMe, CompTIA Security+
Timeline
Field Technician
Aristata Communications
01.2022 - 04.2025
Kitchen Manager
Benson's Tavern and Beer Garden
06.2021 - 01.2022
Assistant Kitchen Manager
Eddyline Restaurant
04.2017 - 06.2019
Patient Care and Safety
UNM Children's Psychiatric Center
12.2010 - 01.2016
CompTIA Security - Cybersecurity
University of Colorado Boulder
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