Carl Jennings
Santa Clara,CA
Summary
Hardworking IT Field Technician bringing 3+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Field Technician
Astreya Partners at Google
09.2021 - 07.2024
- Provide IT Support Google employees
- Wrote technical documentation for a knowledge base
- Assisted employees with a multitude of technical issues
- Reimaged employee computer systems and devices
- Provided leadership to my team through guidance and instruction with the use of technical problem resolutions
- Performed complex computer setups and assisted with troubleshooting any issues
- Provided network troubleshooting assistance and network device setup
Field Technician
Geeks On Site
02.2021 - 09.2021
- I was personally dispatched to clients homes to provide technical support for their computers
Project Engineer
Valley Expetec
07.2019 - 01.2020
- Prepared, deployed and configured systems for new clients
- Orchestrated software and computer systems troubleshooting and repairs
- Performed maintenance and troubleshooting with MDT installations
- Constructed office spaces by configuring monitor stands, computer systems and all other technical aspects of a workspace
Security & Technical Technician
Wifi Eye Security
05.2018 - 06.2019
- Troubleshoot and repair PC computers with wired and wireless networks
- Remotely monitored security for various organization via live camera feeds and security software
- Testing new software for efficiency, usefulness, and security in order to create a successful final product
- Diagnostics, repair, and configuration, of various PC components
General Worker
Tulare Animal Services
02.2018 - 02.2018
- Volunteer position taking care of animals in the animal shelter
- Clean kennels and feed animals
Store Clerk
Threads of Love
07.2017 - 01.2018
- Sort and clean items donated
- Stock store shelves with donated items
Lab Assistant
ITT Technical Institute
07.2015 - 01.2016
- Clean classrooms.
- Assist in moving and setting up computer labs for classrooms
Rack N Stack Technician
World Wide Technology
01.2016 - 01.2016
- Built data servers by following build documents.
- Configured servers on software and hardware level (wiring), and configured power solutions to specified racks
- Inspect or test data servers for proper wiring and cleanliness.
- Handled delicate computer equipment in a clean room like setting.
- Install, replace, or change computer parts and attachments, according to production specifications
- . Collaborate with other workers to build or move machines, machine parts, or equipment.
- Inventory and requisition of computer parts, equipment, and other supplies so that stock can be maintained and replenished.
- Record production, configuration, and server machine maintenance information
Dishwasher
Alumni
08.2014 - 10.2014
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Help cut food to prep for the day
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Technical Support Specialist
Gateway
01.2000 - 01.2000
- Provide technical support for PC's with Windows operating systems
Education
Diploma in Computer Programming -
ITT Technical Institute
01.2016
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Vatterott College
01.2010
GED -
TVI Community College
Albuquerque, New Mexico03.1997
Skills
- Helpdesk Support
- Remote Access
- Reimaging Computer Systems
- Database Management
- Network Security
- Web Development
- Software Troubleshooting
- PC Diagnostics & Repair
- JAVA Development
- Classless IP Addressing
- Wired & Wireless Security
- Encryptions
- Printer, Hardware, and Software Installation
- Malware Prevention & Detection Systems
- Reinstallation of Operating Systems
- LAN
- Active Directory
- Microsoft Windows
- Network protocols
- SQL
- TCP
- TCP/IP
Certification
- Network+
- CompTIA Security+
Personal Information
Title: Experienced field technical support engineer
Timeline
Field Technician
Astreya Partners at Google
09.2021 - 07.2024
Field Technician
Geeks On Site
02.2021 - 09.2021
Project Engineer
Valley Expetec
07.2019 - 01.2020
Security & Technical Technician
Wifi Eye Security
05.2018 - 06.2019
General Worker
Tulare Animal Services
02.2018 - 02.2018
Store Clerk
Threads of Love
07.2017 - 01.2018
Rack N Stack Technician
World Wide Technology
01.2016 - 01.2016
Lab Assistant
ITT Technical Institute
07.2015 - 01.2016
Dishwasher
Alumni
08.2014 - 10.2014
Technical Support Specialist
Gateway
01.2000 - 01.2000
Diploma in Computer Programming -
ITT Technical Institute
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Vatterott College
GED -
TVI Community College
- Network+
- CompTIA Security+
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