Benjamin Wopperer
Putnam Valley,NY
Summary
Driven professional with proven expertise in Fulfillment Processing and exceptional Customer Service skills, demonstrated through impactful contributions at Amazon. Excelled in enhancing production quality and workflow, significantly improving fulfillment processes. Adapted quickly to high-demand periods, ensuring customer satisfaction and operational efficiency. Renowned for a friendly and courteous demeanor, effectively resolving customer and employee concerns, fostering a positive environment.
Overview
1
1
year of professional experience
Work History
Fullfillment Associate
Amazon
Fishkill, NY
11.2023 - Current
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
Game Room Host
All in Adventures
Poughkeepsie, NY
05.2023 - 08.2023
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
HS Diploma - High School
Putnam Valley High School
Putnam Valley, NY05.2022
Skills
- Fulfillment Processing
- Material Handling
- Customer Service
- Willing to Learn
- Friendly and Courteous
Timeline
Fullfillment Associate
Amazon
11.2023 - Current
Game Room Host
All in Adventures
05.2023 - 08.2023
HS Diploma - High School
Putnam Valley High School