Benjamin YAW ODICO
Fort Lauderdale
Summary
I consider myself a well-informed, methodical, and organized individual along with a commitment to customer service. I can converse with clients to understand their goals and formulate strategies to accomplish them. Offer sound advise and information according to the degree of financial understanding and engagement needed by clients. I possess good interpersonal skills, collaborate effectively within a team. I am reliable, and often pursue fresh responsibilities across various areas. I tackle the completion of tasks with a proactive and dynamic attitude. I take responsibility for recognizing and cultivating opportunities for personal growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Digital Communication Associate
Royal Caribbean Group (Celebrity Cruises)
Fort Lauderdale, FL
07.2025 - Current
- Testing of new app releases on both IOS and Android operating systems, ensuring the new code has not impacted existing functionality.
- Testing of new products added to the app, including bug fixes. Implement go-to-market strategy and marketing efforts for each new product. Collaborate with product owners responsible for new products to ensure seamless integration.
- Conducting post-voyage testing to verify the accuracy of sailing information for upcoming sailings. Ensure data is properly exchanged between the MCC and SilverWhere systems.
- Validate map accuracy periodically and update when venue changes occur.
- Complete app “Health Checklist” daily to verify app is working as intended.
- Participate in grid meetings to guarantee the capture of product owner activations for both app and print and join Revenue Marketing Director and Onboard Revenue team meetings as needed.
- Ensure that all app sections and content, printed collateral, and digital signage are consistently up-to-date and accurate.
- Input content for each sailing, ensuring that at least the current cruise and one additional cruise are populated at all times. Obtain venue operating hours from product owners and enter them accordingly. Confirm the consistency of content between digital and printed material.
- Approve all stateroom collateral in line with the stateroom print collateral policy.
- Support embarkation activities to assist guests in accessing internet and app.
- Reviews and edits all marketing and communications collateral prior to printing and distribution to ensure alignment with the company’s brand identity strategy
Hotel Administrative Assistant
Royal Caribbean Group (Celebrity Cruises)
Fort Lauderdale, FL
01.2023 - 01.2025
- Good knowledge on hotel operation and amenities, scheduling, communications, projects, purchasing and overall office task.
- Generate weekly reports on business performance to share with relevant teams.
- Managing the flow of paperwork and records keeping.
Food Storekeeper
Royal Caribbean Group (Celebrity Cruises)
Fort Lauderdale, FL
06.2022 - 05.2023
- Managed inventory levels to ensure timely availability of supplies and equipment.
- Coordinated with suppliers to maintain optimal stock levels and reduce shortages.
- Oversaw storage area organization, improving accessibility and efficiency of operations.
- Trained new staff on inventory management systems and safety protocols.
Cheque Clearing Officer
Guaranty Trust Bank Gambia Ltd
01.2016 - 01.2018
- Ensuring the successful completion of outward cheque clearing and lockbox processing withing clearing house (Central Bank) cut-off time.
- Maintaining segregation of controls, perform daily pre-checks before scanning cheques for processing.
- Attend to client queries.
- Filing, investigation, balancing and reconciliation of accounts.
- Have the skills to drive continuous improvement of processes and workflow.
- Send daily reports to systems and controls unit and operations head.
Client Segment Management Assistant
Standard Chartered Bank Gambia Ltd
01.2014 - 01.2015
- Responding to customer inquiries quickly and professionally to maintain customer satisfaction.
- Negotiating terms and conditions of sales and interest charged on accounts.
- Customer acquisition through outbound marketing strategies, calling and lead follow-up efforts to close transactions.
- Negotiate terms of service agreements.
Education
Bachelor of Science - Business Administration
American International University – West Africa
06-2022
Diploma - Human Resources Management
Quantum Institute of Technology
06-2016
undefined
International English Language Testing System – IELTS
Cambridge, UK01-2015
Diploma - Banking & Finance
Management Development Institute
06-2014
High School leaving Certificate - undefined
West African Senior School Certificate Examination
08-2013
Skills
- MS Office skills
- Data Entry
- Time management skills and multitasking
- Good mathematical skills needed to perform transactions and reconciliations
- Proficient in computer programs related to office work
- Understand confidentiality information and how to implement them
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Customer and client relations
- Documentation and recordkeeping
Certification
- Anti-Bribery – Mitigating Bribery Risk – 2014
- Anti-Money Laundering, Counter Terrorist Financing and Sanctions – 2014
- Customer Charter – 2014
- Introduction to Operational Risk
Interests
Playing Keyboard and Chordophone Instruments, Community Service
Timeline
Digital Communication Associate
Royal Caribbean Group (Celebrity Cruises)
07.2025 - Current
Hotel Administrative Assistant
Royal Caribbean Group (Celebrity Cruises)
01.2023 - 01.2025
Food Storekeeper
Royal Caribbean Group (Celebrity Cruises)
06.2022 - 05.2023
Cheque Clearing Officer
Guaranty Trust Bank Gambia Ltd
01.2016 - 01.2018
Client Segment Management Assistant
Standard Chartered Bank Gambia Ltd
01.2014 - 01.2015
Diploma - Human Resources Management
Quantum Institute of Technology
undefined
International English Language Testing System – IELTS
Diploma - Banking & Finance
Management Development Institute
High School leaving Certificate - undefined
West African Senior School Certificate Examination
Bachelor of Science - Business Administration
American International University – West Africa