Benjamin Zilz

• Managed customer accounts and resolved payment issues effectively.
• Negotiated payment plans with clients to ensure timely collections.
• Reviewed account statuses and identified delinquent accounts for follow-up.
• Collaborated with team members to streamline collection processes.
• Identified opportunities for process improvement within the collections department.

• Took incoming calls to inform our customers and sell them on joining Crystal Flash as the fuel provider for their home
• Regularly assisted teammates in need while still achieving my own sales goals to lead the team in sales
• Developed promotional strategies to increase sales volume.
• Attended weekly team meetings to review performance goals and objectives.
• Collaborated with management teams to develop innovative marketing strategies.
• Worked with fellow sales team members to achieve group targets.
• Adhered to company initiatives and achieved established goals.

I worked for the Abbot Diabetes department. Daily I take orders for diabetes products from doctors offices, suppliers, and individual consumers, via phone and email. I am also in charge of several daily reports, tracking everything from shipments and damaged goods, to warehouse inventory and pricing.

• Improved customer retention through the use of superb interpersonal skills.
• Fielded an average of 50 customer service calls per day.
• Exceeded personal sales goals for 4 quarters in a row.
• Achieved high sales percentage with consultative, value-focused customer service approach.
• Lead center in de-escalation and one call resolution stats.
• Ranked in top 5 reps out of roughly 400 in call center for 6+ months. 

In charge of fully overseeing a 25 person call center.  Handled hiring/firing, training, script creation, new product implementation, sales reports, commission reports, and business strategy. Also handled many HR duties.  Reported directly to the owner of the company. 

Began as an account representative dealing with all incoming DTE client calls. Quickly moved up to a team lead position where I headed a small group of 8 agents to deal with any client issues they may be having.

Handled inside and outside sales of the Tru Green lawn service to Grand Rapids, and all of the surrounding areas.  Regularly in top 10 sales in mid-west region.