TAMMY EYSTER
INDIANAPOLIS,IN
Summary
Dynamic Collections Account Manager with a proven track record at CNAC BYRIDER FINANCE, excelling in high-volume collections and customer relationship management. Expert in payment negotiation and skip tracing, consistently achieving monthly collection goals while resolving customer complaints efficiently. Recognized for strategic account evaluation and maintaining meticulous records.
Overview
11
11
years of professional experience
Work History
COLLECTIONS ACCOUNT MANAGER
CNAC BYRIDER FIANANCE
CARMEL, IN
07.2021 - Current
- Collected payments and set promise to pays to bring accounts current.
- Resolved customer complaints in a timely manner.
- Conducted comprehensive investigations to locate individuals and assets efficiently.
- Consistently met or exceeded monthly goals.
- Flourished in a high volume fast paced environment
- Evaluated accounts and recommended appropriate action throughout the collection cycle
- .Achieved monthly collection goals.
- Consistently ranked in the top percentage of collection agents.
Collections Manager
PHOENIX FINANCIAL SERVICE
Indianapolis, IN
01.2015 - 06.2021
- Successfully collected outstanding patient accounts
- Assisted with payment arrangements and questions regarding the account
- Ensured all collection activity information was entered acurately into the system
- Utilized spreadsheets and emails to manage aging accounts effectively, prioritizing high-value claims
- Consistently met all collection and production goals
Education
High School Diploma -
FRANKLIN CENTRAL HIGH SCHOOL
INDIANAPOLIS, IN 05-1986
Some College (No Degree) - Psychology and Legal
IUPUI
INDIANAPOLIS, IN Skills
- Collections strategies
- Payment negotiation
- Work Planning and Prioritization
- Account evaluation
- Record maintenance
- Customer relationship management
- High-volume collections
- Time management
- Payment arrangements
- Debt recovery
- Skip tracing
Affiliations
- I enjoy crochet and crafting on my time off. I spend time with my grandchildren on the weekends.
References
References available upon request.
Timeline
COLLECTIONS ACCOUNT MANAGER
CNAC BYRIDER FIANANCE
07.2021 - Current
Collections Manager
PHOENIX FINANCIAL SERVICE
01.2015 - 06.2021
High School Diploma -
FRANKLIN CENTRAL HIGH SCHOOL
Some College (No Degree) - Psychology and Legal
IUPUI