Pamela Crowell
Fairburn,GA
Summary
High performing debt collector. Exceeded monthly goals. With great call control. FDCPA and CFPB compliant.
Overview
11
11
years of professional experience
Work History
Collections Account Manager
Carter-Young, Inc.
Conyers, GA
10.2019 - 08.2024
- Oversee account statuses, ensuring identification of outstanding receivables and facilitating prompt payment resolution.
- Implement effective collection strategies to maintain account health and support financial objectives.
Clerk
Publix
Tampa, FL
03.2019 - 11.2019
- Prepared special orders and deli platters, ensuring adherence to quality standards and timely fulfillment of Online Easy Ordering.
- Maintained product levels in display cases and self-service areas, while providing training and development for team associates to enhance customer service delivery.
Triage Coordinator
PODS
Clearwater, FL
07.2016 - 07.2019
- Conducted comprehensive audit reviews on customer accounts, utilizing tools such as SharePoint, AX, Order Repair Tool, and RBMS to ensure accuracy and resolve discrepancies.
- Managed the tracking and documentation of financial data, including the upload of billing summaries and customer documents to maintain organized records.
- Performed detailed research to reconcile billing issues, successfully aligning accounts from legacy auditing systems with the updated billing platform for both residential and commercial clients.
Collections Team Lead
Mid Atlantic Finance
Clearwater, FL
09.2013 - 06.2015
- Managed a team, ensuring adherence to established policies while handling escalated customer calls and overseeing collections activities.
- Conducted account evaluations to make informed decisions on deferments, account closures, and collection efforts, enhancing account resolution processes.
- Compiled and presented detailed collections reports to management, contributing to strategic planning and delinquency reduction efforts.
Education
High School Diploma - undefined
Hardaway High School
Columbus, GA06-1984
Skills
- Executed debt recovery strategies to enhance cash flow and minimize financial losses
- Conducted comprehensive credit analysis to assess financial risk and inform lending decisions
- Executed skip tracing techniques to locate individuals for debt recovery purposes
- Oversaw portfolio management strategies to optimize asset performance
- Cultivated a goal-oriented mindset to drive project success
- Facilitated payment arrangement processes to ensure timely transactions
- Assisted in gathering and organizing credit reports for client evaluations Supported team members in analyzing credit data to identify trends Contributed to maintaining accurate records of credit information
- Facilitated effective communication through active listening techniques
- Cultivated and strengthened professional relationships to enhance collaboration
- Assisted teams in achieving project goals and meeting performance standards Supported colleagues in tracking progress and identifying areas for improvement Contributed to the successful completion of tasks within established timelines
- Managed high-volume inbound and outbound calls to ensure customer
- Assisted in managing collections processes to recover outstanding debts Supported team efforts to maintain accurate records of accounts Contributed to improving customer communication regarding payment schedules
- Conducted comprehensive account reviews to ensure compliance and accuracy
- Executed account reconciliation processes to ensure financial accuracy and integrity
Timeline
Collections Account Manager
Carter-Young, Inc.
10.2019 - 08.2024
Clerk
Publix
03.2019 - 11.2019
Triage Coordinator
PODS
07.2016 - 07.2019
Collections Team Lead
Mid Atlantic Finance
09.2013 - 06.2015
High School Diploma - undefined
Hardaway High School