Tyler Drew
Fayetteville,NC
Summary
Responsible Collections Specialist looking for position with increased responsibility. Proficient in Industry products, compliance requirements and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Collections Account Manager
Harley-Davidson Financial Services
Plainview, TX
04.2023 - 08.2025
- Streamlined collection processes to increase efficiency and improve recovery rates.
- Managed overdue accounts effectively to enhance cash flow through targeted actions.
- Trained new team members on company policies and best practices in collections management.
- Utilized analytics to identify trends among delinquent accounts for informed decision-making.
- Established rapport with clients to encourage payment of delinquent accounts.
- Collaborated with legal counsel on complex cases, preparing necessary documentation for litigation.
- Provided excellent service while resolving disputes and addressing customer concerns.
- Initiated repossession processes when other collection methods failed.
- Developed strategies to enhance client communication and resolve outstanding balances effectively.
- Managed collections processes to reduce overdue accounts and improve cash flow.
Collections Specialist
TRUIST
Lumberton, NC
11.2018 - 08.2021
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Handled Number outbound and inbound calls daily with goal of collecting owed debt.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and collection strategies.
- Recorded all information regarding financial status of customers.
- Processed payments and contracts on accounts.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
- Maintained high volume of calls and met demands of busy and productive group.
Cashier
Walmart
Whiteville, NC
07.2014 - 11.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained cash drawer of $Amount or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over Number patients per day.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Learned Job title and Job title positions and provided backup at key times.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.
Drive-Thru Cashier
Arby's
Lumberton, NC
07.2013 - 08.2014
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Balanced cash drawer at beginning and close of shift.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Assisted customers in choosing menu items by providing food complementing information.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
Cashier
Whimsical Floral Design
Elizabethtown, NC
05.2013 - 05.2014
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted over Number patients per day.
- Performed cash, card and check transactions to complete customer purchases.
- Learned Job title and Job title positions and provided backup at key times.
Education
Diploma - General Studies
East Bladen High School
Elizabethtown, NC06.2013
Skills
- Debt Repayment Negotiation
- Customer Advising and Referral
- Managing Delinquent Accounts
- Financial Documentation
- Analytical and Critical Thinking
- Delinquent Account Notification
- Service Quality Standards
- Payment Solicitation
- Problem Identification
- Persuasive Negotiations
- Credit Accounts
- Updating Customer Accounts
- Payment Scheduling
- Credit and Collections
- Customer Locating
- Account Monitoring
- Negotiation and Resolution
- Overdue Balance Detection
- Credit Extension Negotiation
- Skip Tracing
- Microsoft Excel
- Auto Dialers
- Diagnostic Codes
- Organizational Skills
- Critical Thinking
- Loss Mitigation
- Contacting Borrowers
- Reading Comprehension
- Loan Modification
- Database Maintenance
- Goals and Performance
- Scripted Conversations
- Making Contacts
- Predictive Dialers
- Account Adjustment
- Microsoft Office
- Active Listening
- Delinquency Monitoring
- Communications Strategies
- Microsoft Outlook
- Time Management
- Web Browser Software
- Till Counting
- Accounts Payable and Accounts Receivable
- Management of Financial Resources
- Quarterly Reviews
- Writing
- Speaking
- Negotiation
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Collections Account Manager
Harley-Davidson Financial Services
04.2023 - 08.2025
Collections Specialist
TRUIST
11.2018 - 08.2021
Cashier
Walmart
07.2014 - 11.2018
Drive-Thru Cashier
Arby's
07.2013 - 08.2014
Cashier
Whimsical Floral Design
05.2013 - 05.2014
Diploma - General Studies
East Bladen High School