Jessica Sutton

I work in the Patient Balance Solutions department to help patients resolve there account and I work daily to provide excellent customer service and to assist patients with payment resolution, while being empathetic and showing our core values, payment arrangements, explaining insurance, qualifying patients for financial assistance, and etc.

-Counseled debtors on payment options and resolution

-Established and arranged payment installment agreements

-Monitored accounts for compliance

-Researched accounts and completed due diligence to resolve collection problems

- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor

-Achieved performance goals on a consistent basis

-Worked in a call center environment taking manual outbound, inbound, and automated dialer calls

-Trained new team members on company policies, scripts, programs, and collection strategies

-Processed payments and applied to customers balances

-Worked with customers to create repayment plan based on current financial conditions

-Maintained excellent attendance record

-Maintained high volume of calls and met goals

-Used skip tracing and other techniques to update/locate customer information

- Listened to customers and negotiated solutions that met creditors and debtors needs