Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Xenos

Margate,FL

Summary

I have an extensive background in collections dating back to the 90's as well as customer service. I am great on the phone and I know how to speak to people, listen to their concerns, and use the proper psychology to convince them to want to make good on their delinquent accounts. I am looking to broaden my horizons and try something new. I possess a strong work ethic and take great pride in my work.

Overview

14
14
years of professional experience

Work History

Collections Specialist/Account Executive

MCU HOLDINGS
Coral Springs
09.2018 - Current
  • Maintaining a portfolio of past due accounts, making 3rd party collection calls to debtors regarding their past accounts and offer them the best possible options to avoid litigation and amicably resolve their outstanding debts
  • Financial Filing and Reporting (Coral Springs)

Collection Agent/Inbound/Outbound Calls

08.2017 - 08.2018
  • Maintaining a portfolio of delinquent accounts for various types of small balance debts and attempting to help debtors remediate and resolve their delinquent accounts.

Customer Service/Outbound Calling

OPS
02.2016 - 07.2017
  • Enrolling people in our program that helped them reduce interest rates on their credit cards and consolidate their total debt.

Education Specialist/Outbound

AC Media
Coral Springs
10.2016 - 06.2017
  • Calling potential college students who expressed interest in further information about colleges and trade schools through an online job application
  • My job consisted of qualifying them, confirming they have a high school diploma or
  • GED, etc, and finding schools that specialize in their chosen course of study and putting them in touch with the school.

Education Recruiter/Outbound Calling

CALLOGIX
07.2015 - 01.2016
  • Locating online and campus schools for adults who have expressed interest via an online form, in furthering their education
  • My job consisted of putting them in touch with a recruiter from a specific school who would give them all the specific info about the school and the particular course of study.

Inbound

SHMS Marketing Solutions
03.2015 - 07.2015
  • Answering inbound calls from clients experiencing severe pain from ailments such as diabetes, arthritis, fibromyalgia and other debilitating illnesses
  • My main objective was to gather their medical history and close the deal by having them on our compound cream that would be paid for by their medical insurance
  • I was responsible for taking 200 calls on an average day.

Lead Generator/Customer Service

EDD Coral Springs
Ft. Lauderdale
01.2015 - 03.2015
  • My tasks consisted of calling South Florida residents to see if they were uninsured and then transferring them to my manager would tell them the health care options available and enroll them in the program to get them insured.

Appointment Setter

Vinyl Window Broker
Tustin, CA
09.2013 - 10.2013
  • Http://www.vinylwindowbroker.com/
  • Called residents throughout the state of California and set up appointments to have a salesman come out to give them an estimate to show them how much money they could save on their monthly electric bill and the incentives provided by the state when replacing their windows with new energy efficient windows.

Experienced Sales Professional

Pinnacle Web Marketing
Long Beach, CA
02.2009 - 08.2013
  • Sales Development / Customer Service / Account Management/ Team Building
  • Strategies
  • Objective
  • To secure a position within a company that allows me to showcase my talents and skills and create a long-term working partnership where there is an opportunity for growth., My position focused on locating businesses that did not have a strong web presence and selling a marketing package consisting of a professional website and social media ads to increase their market visibility and sales.

Food Service/Hospitality

Gumwrappers Bar
Ft. Lauderdale, FL
02.2005 - 01.2007

Education

I possess certification in the medical field of phlebotomy -

Center For Career

Skills

  • Negotiation and Resolution
  • Persuasive Negotiations
  • Payment Solicitation
  • Debt Repayment Negotiation
  • Account Monitoring
  • Payment Scheduling
  • Skip Tracing

Timeline

Collections Specialist/Account Executive

MCU HOLDINGS
09.2018 - Current

Collection Agent/Inbound/Outbound Calls

08.2017 - 08.2018

Education Specialist/Outbound

AC Media
10.2016 - 06.2017

Customer Service/Outbound Calling

OPS
02.2016 - 07.2017

Education Recruiter/Outbound Calling

CALLOGIX
07.2015 - 01.2016

Inbound

SHMS Marketing Solutions
03.2015 - 07.2015

Lead Generator/Customer Service

EDD Coral Springs
01.2015 - 03.2015

Appointment Setter

Vinyl Window Broker
09.2013 - 10.2013

Experienced Sales Professional

Pinnacle Web Marketing
02.2009 - 08.2013

Food Service/Hospitality

Gumwrappers Bar
02.2005 - 01.2007

I possess certification in the medical field of phlebotomy -

Center For Career

Similar Profiles

CREATE PROFILE
Christopher Xenos