Unique Reinhart
Tucson,AZ
Summary
Detail-oriented individual with 6+ years of experience in financial services and collections. Expertise in fraud detection, compliance, risk analysis, and customer escalation management. Proven record of reducing fraud-related losses, improving operational processes, and negotiating revenue recovery solutions. Skilled in regulatory compliance (BSA, USA Patriot Act) and Suspicious Activity Reporting (SARs).
Overview
7
7
years of professional experience
Work History
Account Services Specialist I – Collections
Nordstrom
Tucson, USA
06.2025 - Current
- Manage past-due accounts through inbound/outbound calls in compliance with state and federal guidelines.
- Negotiate payment solutions to recover revenue and promote continued card usage.
- Support the card services customer service center with escalated issues.
- Apply consultative problem-solving approach using multiple tools and knowledge bases.
Fraud Analyst
Citigroup
Tucson, USA
10.2024 - 06.2025
- Led escalated fraud cases during evening shift, providing guidance to analysts.
- Investigated high-risk transactions/accounts and filed Suspicious Activity Reports (SARs).
- Reduced bust-out/abuse losses by identifying and preventing fraudulent patterns.
- Conducted audits of flagged accounts, enhancing fraud detection.
Escalation Specialist
Citigroup
Tucson, USA
10.2022 - 10.2024
- Resolved supervisor-escalated customer inquiries with accurate solutions.
- Supported clients and provided case data reporting to management.
- Balanced risk and compliance in decision-making to protect assets.
Customer Service Representative
Citigroup
Tucson, USA
09.2018 - 10.2022
- Delivered customer service across multiple platforms.
- Built knowledge of Citi products to provide solutions and mitigate risks.
- Handled account inquiries efficiently in high-volume settings.
Janitorial Worker
Olympus Building Services Inc.
Tucson, USA
10.2019 - 05.2022
- Maintained clean/safe facilities and performed minor repairs.
- Ensured compliance with safety/sanitation standards.
Education
Certificate in Business Analytics Science -
University of Arizona
Tucson, AZ11.2024
GED -
Pima Community College
Tucson, AZ01.2018
Some College (No Degree) - In Progress
University of Phoenix
Tucson, AZSkills
- Fraud Detection & Prevention
- Suspicious Activity Reporting (SARs)
- Risk & Compliance Analysis
- Collections & Payment Negotiation
- Escalation Resolution
- Data Review & Audit
- Regulatory Compliance (BSA, USA Patriot Act)
- Financial Transaction Monitoring
- Strong Communication & Problem-Solving
- Fluent in Spanish
- Microsoft Office Suite
- Google Workspace
- Excel
- SQL
- Tableau
- Power BI
- CRM Reporting
- Fraud Detection Platforms
- SharePoint
- OneDrive
- Google Drive
Timeline
Account Services Specialist I – Collections
Nordstrom
06.2025 - Current
Fraud Analyst
Citigroup
10.2024 - 06.2025
Escalation Specialist
Citigroup
10.2022 - 10.2024
Janitorial Worker
Olympus Building Services Inc.
10.2019 - 05.2022
Customer Service Representative
Citigroup
09.2018 - 10.2022
Certificate in Business Analytics Science -
University of Arizona
GED -
Pima Community College
Some College (No Degree) - In Progress
University of Phoenix
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