Alexis Pini
Wilmington,USA
Summary
Possesses robust problem-solving capabilities and superior communication skills. Aims to support team success and deliver measurable results. Ready to engage with new challenges to further organizational objectives with passion and dedication.
Overview
11
11
years of professional experience
Work History
Collections Account Manager
Barclays Bank Delaware
09.2022 - Current
- Implemented automated reminder systems that reduced past-due invoices
- Negotiated settlements with customers facing financial hardship
- Reviewed collection reports with management to update progress and issues
- Met or exceeded monthly collection targets, improving financial health
- Improved department reputation by building rapport and offering assistance
- Maintained client relationships through clear communication and empathetic negotiation
- Monitored accounts receivable aging and coordinated with teams to address needs
- Maintained accurate records of customer accounts, payments, and plans
- Listened to customers and negotiated solutions meeting creditor and debtor needs
- Established relationships with customers to encourage payment of delinquent accounts
- Processed debtor payments and updated accounts to reflect new balances
- Researched billing errors and initiated corrective action
- Responded to customer inquiries and provided detailed account information
- Contacted customers about past-due accounts and negotiated payment plans
- Worked with customers to create debt repayment plans based on financial condition
Fraud and Risk Analyst
Citadel Credit Union
05.2025 - 05.2026
- Analyzed transaction data to identify potential fraudulent activities and mitigate risks.
- Worked hand and hand with collections department to map out fraudulent trends and come up with solutions to prevent them from happening
- Partnered with cross-functional teams to optimize fraud detection processes and elevate response strategies.
- Monitored account activity for unusual patterns, escalating high-risk cases for further investigation.
- Developed and maintained fraud risk assessment reports to support strategic decision-making initiatives.
- Conducted regular audits of fraud management systems, ensuring adherence to industry regulations and best practices.
- Reduced fraud instances by implementing advanced data analysis techniques and monitoring patterns.
- Maintained up-to-date knowledge on industry best practices, incorporating relevant information into existing procedures as needed.
Server & Bartender
Mikimotos Asian Grill and Sushi Bar
01.2016 - 09.2022
- Managed multiple tables concurrently while maintaining consistent, high-quality guest service
- Cooperated with teammates during peak periods to keep orders moving and reduce wait times
- Built rapport with regular guests to encourage repeat visits and positive word-of-mouth
- Completed opening and closing duties to ensure dining room readiness for service shifts
- Responded to guest requests quickly and personalized service to individual preferences
- Addressed and resolved guest complaints on-site to protect guest satisfaction and reputation
- Trained new hires on restaurant standards and daily procedures to accelerate onboarding
- Resolved customer issues promptly to preserve the restaurant’s reputation and guest return rate
- Counted cash precisely and supported reconciliation of daily sales reports
- Greeted guests on arrival to set a welcoming tone and improve first impressions
- Jumped in during peak hours to support staff and maintain steady service levels
- Increased check averages by upselling using thorough menu knowledge
- Prepared craft cocktails to enhance guest dining experiences
- Balanced bar cash drawer and recorded nightly POS sales to close shift totals
- Coordinated ticket flow with sushi chefs to cut plate wait times
- Maintained liquor log by lot to comply with audit requirements
- Prepared signature cocktails using measured recipes, reducing drink remakes
- Mixed cocktails on a busy bar line
- Tracked low-stock liquor items and alerted managers to prevent service interruptions
- Memorized 40+ menu items and allergy details to prevent ordering errors and protect diners
Assistant Restaurant Manager
Mikimotos Asian Grill and Sushi Bar
07.2018 - 06.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
Education
Mortuary Science
American Academy of McAllister Institute
New York, NYHigh School Diploma -
Brandywine High School
Wilmington, DE05.2015
Skills
Positive challenge response
Event execution planning
Innovative thinking skills
Relationship development strategies
Effective leadership
Leadership motivation style
Stress management techniques
Cross-department collaboration
Multitasking proficiency
Detail-oriented approach
Decision-making ability
Data analysis skills
Case handling expertise
Portfolio oversight
Payment negotiation strategies
Conflict resolution techniques
Negotiation mastery
Credit evaluation expertise
Fraud prevention measures
Collections management
Account oversight
Empathy in interactions
Financial insights analysis
Innovative problem-solving techniques
Data entry proficiency
Risk assessment capabilities
Debt resolution knowledge
Written and verbal communication expertise
Adaptability traits
Communication effectiveness
Active listening skills
Time efficiency
Analytical problem-solving
Customer service focus
Collaborative teamwork
- Fraud Detection
- Fraud Prevention
- Fraud Analysis
- Transaction Monitoring
- Financial Crime Investigation
- Identity Verification
- Risk Assessment
- Suspicious Activity Detection
- Critical Thinking
- Pattern Recognition
- Risk Analysis
- Problem Solving
- Decision Making
- Research
- Attention to Detail
- Time Management
- Organization
- Confidentiality
- Adaptability
- Multitasking
- Integrity
- Reliability
- Report Writing
- Interviewing
- Customer Service
- Conflict Resolution
- Written Communication
- Verbal Communication
- Team Collaboration
- Debt recovery
- Credit analysis
Timeline
Fraud and Risk Analyst
Citadel Credit Union
05.2025 - 05.2026
Collections Account Manager
Barclays Bank Delaware
09.2022 - Current
Assistant Restaurant Manager
Mikimotos Asian Grill and Sushi Bar
07.2018 - 06.2022
Server & Bartender
Mikimotos Asian Grill and Sushi Bar
01.2016 - 09.2022
Mortuary Science
American Academy of McAllister Institute
High School Diploma -
Brandywine High School