Rashad Sutton

A dedicated and results-oriented Collections Representative with a proven track record in managing overdue accounts and ensuring customer payments are processed efficiently. Responsible for contacting customers via phone, email, or written communication to collect outstanding debts while maintaining positive client relationships. Possesses strong negotiation and problem-solving skills, as well as the ability to stay compliant with financial regulations.

Key Responsibilities:

• Contact customers to follow up on overdue accounts and secure payments via phone, email, or written correspondence.
• Negotiate payment plans and settlements to recover outstanding debt while maintaining good customer relationships.
• Maintain accurate and detailed records of customer interactions, payments, and accounts status using CRM software.
• Resolve billing discrepancies or disputes by researching accounts and collaborating with other departments.
• Advise customers on available payment options and financial assistance programs, if applicable.
• Work closely with supervisors and legal teams to escalate unresolved accounts for further action.
• Achieve monthly or quarterly collection targets, ensuring minimal loss for the company.
• Ensure compliance with all relevant regulations, including the Fair Debt Collection Practices Act (FDCPA) and other legal requirements.
• Perform account reconciliations and process payments in a timely manner.

• Collaborated closely with clients to offer expert guidance, ensuring informed decisions regarding the integration of their equipment before project commencement
• Proficiently programmed advanced universal remote controls, enhancing user experiences
• Demonstrated mastery in handling specialized tools such as cable reels, stripping tools, voltage detectors, and wire and cable cutters, ensuring efficient and precise work completion
• Fostered client relationships through effective communication, clarifying system operation and instilling confidence in the installed audio/video systems
• Leveraged troubleshooting skills to seamlessly integrate professional audio/video systems, resolving any technical issues promptly
• Led and supervised a dedicated audio-video installation team, ensuring smooth project execution and client satisfaction

• Applied user-centered design processes and industry standards to create, evaluate, and modify AV system designs
• Developed detailed plans and specifications for complex AV IT projects, aligning designs with codes, regulations, and best practices
• Effectively communicated with clients, monitored project progress, and ensured client satisfaction
• Created comprehensive documentation and specifications for third-party installation teams, overseeing installation work
• Collaborated with construction engineering teams, participated in building meetings, and coordinated inspections
• Managed project phases, including scope definition, budgeting, planning, design, bid preparation, installation, inspection, testing, and final walk-through
• Successfully tested and operated installed AV IT equipment