Andre Thompson
Shorewood,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Demonstrated proficiency in negotiation and problem solving. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Collections Account Manager
Dovenmuehle Mortgage Inc.
08.2020 - 09.2024
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Enhanced department reputation by establishing rapport with clients, demonstrating an understanding of their financial situation, and offering assistance where possible.
- Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
- Collaborated on collection and dispute resolution issues.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Advanced Technical Support Representative
Comcast
02.2016 - 06.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Education
Bachelor of Arts - Business Administration And Management
Columbia College, Chicago
Chicago, IL05-2015
Skills
- Debt recovery
- Goal orientation
- Payment arrangements
- Manage escalations with back line Engineering
- Resolved Complex Technical Connectivity Issues
- Report network outages through Escalation Ticket system
- Problem-solving abilities
- Multitasking
- Critical Thinking
- Data entry skills
Timeline
Collections Account Manager
Dovenmuehle Mortgage Inc.
08.2020 - 09.2024
Advanced Technical Support Representative
Comcast
02.2016 - 06.2019
Bachelor of Arts - Business Administration And Management
Columbia College, Chicago
Similar Profiles
Michelle OldhamMichelle Oldham
Mortgage Counselor at Dovenmuehle Mortgage Inc.Mortgage Counselor at Dovenmuehle Mortgage Inc.
Erica McKinneyErica McKinney
Customer Service Representative at Dovenmuehle Mortgage Inc.Customer Service Representative at Dovenmuehle Mortgage Inc.
Tarra BufordTarra Buford
Customer Service Supervisor at Dovenmuehle Mortgage Inc.Customer Service Supervisor at Dovenmuehle Mortgage Inc.