Charles Johson
Bloomington,IL
Summary
Result-driven Collections Account Manager recognized for high productivity and efficient task completion. Skilled in negotiation, conflict resolution, and customer relationship management. Excel at leveraging communication, empathy, and problem-solving skills to achieve resolutions that benefit both company and clients. Committed to maintaining professionalism and integrity in challenging situations.
Overview
3
3
years of professional experience
Work History
Collections Account Manager
Young America Realty
Normal, IL
08.2023 - 11.2024
- Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Adhered to established policies regarding debt collection processes and procedures.
- Contacted customers with delinquent accounts to solicit payment.
- Researched account discrepancies and identified areas of improvement in the collections process.
- Answered customer questions regarding account discrepancies or problems.
- Maintained detailed records of all collection activity including calls, emails, letters and payments received.
- Received payments and posted amounts to customer accounts.
- Provided excellent customer service while collecting past due amounts from customers.
Machine Operator
De Elliotte
New Century, KS
04.2022 - 07.2023
- Interpreted results of process control analysis and made adjustments to optimize plant performance.
- Unload finished products from machines onto conveyors or other transport systems.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Monitor the feed and speed of machines during the machining process.
- Load raw materials into machines according to specified measurements.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Record production information such as quantities produced and materials used on daily logs.
- Troubleshoot malfunctions in equipment or processes.
- Inspect finished workpieces to ensure conformance with specifications.
- Verified production orders prior to starting set-up.
Machine Operator
Northwest Pipe
Salt Lake City, UT
11.2021 - 10.2022
- Conducted regular safety audits to identify potential hazards or risks within working environment.
- Carry out regular safety checks on machinery prior to operation.
- Unload finished products from machines onto conveyors or other transport systems.
- Performed regular maintenance on machines to ensure optimal performance.
- Monitor the feed and speed of machines during the machining process.
- Set up and operate machine tools to produce precision parts and instruments.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Monitored and observed production line to watch for pile-ups and jams.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
Education
Associate of Applied Science - Computer Networking
Lincoln College of Technology
Melrose Park, IL11-2010
Skills
- Debt recovery
- Payment arrangements
- Credit analysis
- Goal orientation
- Portfolio management
- Patience and persistence
- Data entry proficiency
- Strong negotiation skills
- Training and teaching
- Stress management
- Organization skills
- Financial literacy
- Time management abilities
Affiliations
- attends the gym frequently
- involved with community outreach programs
- movie trivia expert
- recreational sport better
Timeline
Collections Account Manager
Young America Realty
08.2023 - 11.2024
Machine Operator
De Elliotte
04.2022 - 07.2023
Machine Operator
Northwest Pipe
11.2021 - 10.2022
Associate of Applied Science - Computer Networking
Lincoln College of Technology
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