Jassmine Love
Piedmont
Summary
Results-driven professional with comprehensive experience in collections and account management. Adept at developing strategic plans to optimize payment recovery and reduce delinquencies. Strong focus on team collaboration, adapting to evolving needs, and delivering consistent results. Skilled in communication, negotiation, and conflict resolution, with reputation for reliability and achieving targets.
Overview
8
8
years of professional experience
Work History
Collections Account Manager
RTO National
03.2023 - Current
- Answered customer questions regarding problems with accounts
- Analyzed customer accounts, credit reports, and financial statements to determine the best approach for resolution
- Received payments and post amounts paid to customer accounts
- Arranged for debt repayment and established repayment schedules, based on customers' financial situations
PCA (PT)
Hearts of Hope Comfort Care
03.2023 - 10.2023
- Provided assistance with activities of daily living such as bathing, dressing, grooming and mobility
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living
- Maintained a clean, safe environment within the home setting at all times
- Reported changes in patient status to nursing staff in a timely manner
Banking Specialist
TD BANK
02.2019 - 02.2023
- Answered telephones to assist customers with questions and inquiries
- Provided exceptional customer service by responding promptly to client requests or questions
- Developed detailed knowledge of banking regulations and procedures
- Analyzed customer needs to determine the best banking products and services to meet their requirements
Cashier/Shift Manager
Bojangles'
09.2016 - 02.2020
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Trained and supervised new staff members
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
Education
HIGH SCHOOL DIPLOMA -
Woodmont High School
Piedmont, SC06.2018
Skills
- Customer Interaction
- Culturally Competent Care
- Patient-Focused Care
- Customer Relations
- Active Listening
- Skip tracing
- Debt recovery
Timeline
Collections Account Manager
RTO National
03.2023 - Current
PCA (PT)
Hearts of Hope Comfort Care
03.2023 - 10.2023
Banking Specialist
TD BANK
02.2019 - 02.2023
Cashier/Shift Manager
Bojangles'
09.2016 - 02.2020
HIGH SCHOOL DIPLOMA -
Woodmont High School
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