Ennis Jefferson
Dallas
Summary
Meticulous, detail-oriented Accounts Receivable Specialist with 15 years of experience resolving delinquent accounts, attaining collection goals, and maintaining high customer satisfaction ratings in a fast-paced environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Collections Account Manager
Rose International
02.2024 - 10.2024
- Implemented automated reminder systems that contributed to a decrease in past due invoices.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
Customer Service Representative
MUFG Union Bank
07.2019 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Also assisted customers in billing, payment processing, and setting up payment arrangements.
Customer Service Representative
Evo Encore
12.2017 - 05.2019
- Handled transactions from various channels such as credit cards and debit cards for merchant acquiring banks
- Setting up various companies with a merchant account so that they are able to process credit and debt cards
- Also providing companies with CC terminals so that they are able to process payments
- Working inbound and outbound accounts resolving customers billing or credit issues
- Also helping merchants to set up their online account with E-commerce
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Collections Specialist
Ditech Financial LLC
12.2012 - 11.2017
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection e orts
- Report on collection activity and accounts receivable status
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
Collections Specialist
ACE Cash Express Corporate O ice
09.2010 - 11.2012
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection e orts
- Report on collection activity and accounts receivable status
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
High School Diploma -
DW Carter High School
Dallas, TX05.1978
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D.W. Carter High School
Dallas, TXSkills
- Microsoft
- Customer Service
- Microsoft Powerpoint
- Strategic Planning
- Microsoft Word
- Excel
- Data Entry
- Typing
- Time Management
- Windows
- Customer Consulting
- Account Management
Timeline
Collections Account Manager
Rose International
02.2024 - 10.2024
Customer Service Representative
MUFG Union Bank
07.2019 - 06.2023
Customer Service Representative
Evo Encore
12.2017 - 05.2019
Collections Specialist
Ditech Financial LLC
12.2012 - 11.2017
Collections Specialist
ACE Cash Express Corporate O ice
09.2010 - 11.2012
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D.W. Carter High School
High School Diploma -
DW Carter High School
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