Lizette Menera
Salt Lake City
Summary
Dynamic and results-driven professional with extensive experience in Sales Team Management, Customer Support, Legal Intake, and Collections. I am eager to leverage my skills in fostering team collaboration, enhancing customer satisfaction, and driving revenue growth. I am excited about the opportunity to join your organization and make a positive impact.
Overview
8
8
years of professional experience
Work History
Collections Account Manager
LendingClub
Draper
10.2025 - Current
- Managed customer accounts to ensure timely collection of outstanding payments.
- Developed and maintained effective communication with clients regarding payment plans.
- Analyzed account data to identify patterns and recommend strategies for collections.
Sales Team Manager
AT&T
South Jordan
12.2022 - 08.2025
- Trained and mentored team members, improving sales techniques and performance outcomes.
- Analyzed market trends to identify new opportunities, leading to strategic growth initiatives.
- Conducted regular performance reviews, promoting accountability and setting benchmarks for team success.
- Conducted regular performance reviews, fostering a culture of accountability.
Customer Support Representative
Service Titan
Draper
07.2022 - 11.2022
- Diagnosed and resolved complex hardware and software issues, improving customer satisfaction and reducing resolution time.
- Managed high-volume calls, ensuring customer needs were met while maintaining professionalism.
- Trained new team members, contributing to improved team efficiency and knowledge transfer.
Legal Intake Specialist
The Matian Law Firm
Los Angeles
04.2021 - 06.2022
- Enhanced case management efficiency, reducing processing time.
- Maintained compliance with legal standards to mitigate risks.
- Enhanced case management efficiency, reducing processing time by 20%.
- Implemented follow-up procedures to increase client retention.
Senior Collections Representative
Credit Corp Solutions
Draper
04.2018 - 02.2021
- Achieved 95% collection rate, exceeding company targets consistently.
- Utilized CRM tools to streamline collections process, improving collection timelines.
- Developed strong client relationships, fostering loyalty and retention among clients.
- Developed strong client relationships, enhancing customer loyalty and retention.
Education
High school diploma -
Taylorsville High School
Taylorsville, UtahAssociates Degree -
Salt Lake Community College
Salt Lake City, UtahSkills
- Sales experience
- Cold calling
- Technical Support
- Salesforce
- Microsoft
- CRM software
Timeline
Collections Account Manager
LendingClub
10.2025 - Current
Sales Team Manager
AT&T
12.2022 - 08.2025
Customer Support Representative
Service Titan
07.2022 - 11.2022
Legal Intake Specialist
The Matian Law Firm
04.2021 - 06.2022
Senior Collections Representative
Credit Corp Solutions
04.2018 - 02.2021
High school diploma -
Taylorsville High School
Associates Degree -
Salt Lake Community College