CYNTHIA PEREZ
West Jordan,UT
Summary
Results-driven Collections Account Manager with expertise in debt recovery and customer engagement strategies. Proven ability to analyze account data and implement targeted recovery plans, leading to improved customer retention.
Overview
10
10
years of professional experience
Work History
Collections Account Manager
CAPITAL ONE
11.2015 - 08.2025
- Managed high-volume collections accounts, ensuring timely resolution of outstanding debts.
- Developed strategies for improving customer engagement and retention during collection processes.
- Analyzed account data to identify trends and implement targeted action plans for recovery.
- Customized programs available to customers financial hardship needs.
- Provided the best service to my ability and treated each customer with the best of my service.
- Handled both inbound and outbound Spanish and Foreign language calls.
Education
General Studies
SLCC
Salt Lake City, UTGED -
Granite Peaks
Salt Lake City, UT06-2012
Skills
- Debt recovery
- Credit analysis
- Portfolio management
- Credit reporting
- Active listening
- Relationship building
- Goals and performance
- Call center experience
- Account review
- Payment arrangements
- Goal orientation
Bilingual
I am in fluent in both English and Spanish.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Collections Account Manager
CAPITAL ONE
11.2015 - 08.2025
General Studies
SLCC
GED -
Granite Peaks