Joel Ntui
Orlando
Overview
9
9
years of professional experience
Work History
Collections account manager
Elevance Health
12.2023 - Current
- Assist customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances
- Maintained detailed records of all collection activity including calls, emails, letters and payments received
- Coordinate legal action against delinquent accounts when necessary
- Contact customers and explained debt management to encourage timely debt payments
- Process payments and refunds quickly to maximize efficiency and meet performance targets.
B2B Sales Representatives
AT&T
06.2022 - 08.2023
- Prospected new opportunities by identifying promising commercial and qualifying leads
- Delivered presentations to address customer needs and offer solutions
- Scheduled sales appointments and met with potential customers to explain benefits of products and services
- Discussed pricing and negotiated service contracts to secure agreements.
Enterprise Management trainee
Joel Ntui
09.2021 - 06.2022
- Managed vehicles and client accounts
- Reported damages and handled dient insurance claims
- Scheduled customers appointments to pick up and drop off vehicles
- Acquired business and management skills through various resources to update proficiency.
Deliquency control counselor
Navy Federal Credit Union
08.2019 - 09.2021
- Processed payments over phone and set up recurring drafts
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls
- Secured payments by following up with customers who failed to keep their accounts current.
Sales agent
State Farm
04.2019 - 08.2019
- Arranged for debt repayment and establised repayment schedules based on customers' financial situations
- Responded to inquiries and explained product features and service ad vantages to potential customers
- Upsold products to policyholders and potential new clients
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
Retail Sales Associate
T-Mobile
05.2016 - 04.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating cell phones and accessories
- Calculated pricing applied discounts and collected payments to process transactions.
Education
Bachelor - Health Sciences
University of West Florida
Pensacola, FL05.2019
Skills
- Customer service
- Communication skills
- Time management
- Computer literacy
- Microsoft word
- Microsoft excel
- Documentation review
Timeline
Collections account manager
Elevance Health
12.2023 - Current
B2B Sales Representatives
AT&T
06.2022 - 08.2023
Enterprise Management trainee
Joel Ntui
09.2021 - 06.2022
Deliquency control counselor
Navy Federal Credit Union
08.2019 - 09.2021
Sales agent
State Farm
04.2019 - 08.2019
Retail Sales Associate
T-Mobile
05.2016 - 04.2019
Bachelor - Health Sciences
University of West Florida