Abigail Lynch
Salt Lake City,UT
Summary
Seasoned Collections Account Manager with broad exposure to debt recovery strategies and customer relations. Proven ability in managing large portfolios, negotiating payment plans, and maintaining compliance with state laws and regulations. Notable strengths include strong analytical skills, effective communication abilities, and deep understanding of financial management systems. Significant impact made in previous roles through improving collection efficiency and enhancing client relationships.
Overview
7
7
years of professional experience
Work History
Collections Account Manager
Prestige Financial Services
Draper, Utah
06.2023 - Current
- Conducted skip tracing activities to locate customers who had not responded to collections efforts.
- Escalated unresolved cases or complex situations requiring special attention.
- Verified accuracy of customer information prior to initiating contact for collections.
- Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
Transaction Coordinator
Century 21 Everest
Cottonwood Heights, Utah
03.2022 - 06.2023
- Organized and tracked all transactions from contract to close of escrow.
- Assisted in resolving title issues, such as liens, encroachments, easements.
- Communicated effectively with buyers and sellers, lenders, attorneys, title companies and other parties involved in the transaction process.
- Ordered payoffs, HOA statements and other required documents for closings.
- Collaborated with agents to identify potential problems early on in the transaction process so they can be addressed quickly.
Server
Jims Family Restaurant
Riverton , Utah
03.2020 - 02.2022
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
Dennys Restaurant
South Jordan, Utah
08.2019 - 02.2020
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
Server
IHOP
Riverton, Utah
11.2018 - 08.2019
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Conducted market analysis to identify potential opportunities for growth.
- Collaborated with senior management to ensure successful implementation of projects.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Enhanced leadership abilities through training and hands-on task completion.
- Supported staff training, development and evaluation.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Education
Real Estate License
Stringham Schools
Salt Lake City, UT05-2020
Skills
- Conflict resolution
- Account management
- Skip tracing
- Debt recovery
- Team collaboration
- Transaction management
- Customer relationship management
- Property marketing
- Communication skills
- Financial analysis
- Real estate development
- MLS expert
- Property assessments
Timeline
Collections Account Manager
Prestige Financial Services
06.2023 - Current
Transaction Coordinator
Century 21 Everest
03.2022 - 06.2023
Server
Jims Family Restaurant
03.2020 - 02.2022
Server
Dennys Restaurant
08.2019 - 02.2020
Server
IHOP
11.2018 - 08.2019
Real Estate License
Stringham Schools
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