Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Wilson

Jacksonville,US

Overview

10
10
years of professional experience
1
1
Certification

Work History

Collections Account Manager

Young America Insurance
Alabaster, AL
05.2022 - Current
  • Escalating complex issues to relevant departments
  • Helped holders of insurance policies resolve their concerns in a timely and professional fashion
  • Used computer to retrieve policyholder information while maintaining proper phone and customer service etiquette
  • Identified opportunities for process improvement within the collections department.
  • Monitored overdue accounts using automated information systems.
  • Adhered to established policies regarding debt collection processes and procedures.
  • Maintained detailed records of all collection activity including calls, emails, letters and payments received.

Customer Service Representative

Birmingham Airport Authority
Birmingham
07.2014 - 05.2022
  • Participated in voluntary corporate training classes to increase understanding of SIDA and airport safety procedures
  • Dispatched customers to the correct department when needed
  • Consistently earned 'above average' or 'excellent' on-call quality evaluations

Education

Certified Insurance Producer Personal Lines -

University of Alabama
12.2024

Advanced Diploma -

Greene County High
05.2009

Skills

  • Conflict Resolution
  • Customer Database
  • Sales
  • Consumer Dispute Resolution

Certification

Personal Lines, Alabama Department of Insurance, 08/01/22

Timeline

Collections Account Manager

Young America Insurance
05.2022 - Current

Customer Service Representative

Birmingham Airport Authority
07.2014 - 05.2022

Personal Lines, Alabama Department of Insurance, 08/01/22

Certified Insurance Producer Personal Lines -

University of Alabama

Advanced Diploma -

Greene County High

Similar Profiles

CREATE PROFILE
Jasmine Wilson